Jack Chang

Digitally transformed a $400M private equity funded parking management company from a parking operator to a mobility platform provider. Rebuilt technology team, created a data centric vision, set out a 5-year technology roadmap and led transformation of legacy technologies and business processes. Successfully brought to market and commercialized Innovations which account for 20% of the EBITDA in 4 years. Engineered world’s first AI-powered dynamic pricing and demand generation engine for parking to optimize yield, resulting in 10% revenue lift annually. Built and brought to market industry first gateless self park solution for hospitality and generated $30M in new revenues in 3 years. Implemented AI-based massively scalable candidate recruiting and workforce management system to support just-in-time hiring of gig workers, resulting in candidate-to-hire from 3 weeks to 3 days and 20% reduction in turnover. Transformed highly fragmented backend infrastructure into a cloud-based data-centric platform designed to support entry into new verticals, double digit organic growth and rapid M&A. Aligned technology team as business partners to the rest of the company and worked together to win.

Led product development, technology and innovation of a $1.4B transportation business unit of a $7B global transportation company. Utilized AI to built a multisided e-Commerce SaaS platform to connect riders and drivers in public transit, micro-transit, para-transit, taxis, black cars, shared ride shuttles, and autonomous vehicles in the b2c, b2b and b2g markets. Served as the leading change agent in transforming the company culture to become technology centric and product oriented. Led companywide changes in countering the disruptions from TNC (Transportation Network Companies) and engineered defensive and offensive product strategies to mitigate risks and create differentiations through relentless focus on customer experience. In 3 years, doubled technology and product team size, expanded product portfolio by 300%, delivered 300% return on technology investment through cost savings from automation, user experience improvements, productivity gain and strategic partnerships via innovations in universal routing/dispatch, revenue management, crowd sourcing, data analytics, driver behavioral modeling, autonomous vehicles and world's first public transportation cloud. Focus on user experience resulted in 4.7 rating and millions of downloads for one of the b2c ride hailing apps.

Conceptualized, developed and launched world’s first open software/hardware TV streaming dongle “Matchstick” based on Firefox OS for the OTT (Over-the-Top) market. Led a team of 30, built “Matchstick” as one of the top 3 consumer brands in TV streaming dongles in only 6 months despite established market presence of Google Chromecast and Amazon Fire TV stick. Successfully launched a Kickstarter campaign, raised nearly half a million dollars from the sale of 25,000 units in 25 days and smashed funding goal in the first 24 hours. Successfully cultivated relationship with Mozilla, pushed the boundary of Firefox OS and spearheaded private label TV dongle program and world’s first OTT solutions integrated with Telco CDN and OSS for content providers, carriers, TV manufacturers and Fortune 500 companies. Forged partnerships with Philips, AOC and TCL through embedded version of Matchstick for TVs and monitors. Organized multiple developer events in the US and abroad in collaboration with Mozilla and established significant tractions with the developers community. Struck multiple content wins by working with established content providers through innovative business models. Partnered with LG by incorporating Matchstick technologies within LG’s ConnectSDK to simplify development of screen-to-screen experience. Worked with W3C to promote Matchstick technology as an open worldwide standard.

9x9.tv was a midsize Silicon Valley startup devoted to the convergence of linear TV and OTT (Over-the-Top). 9x9.tv provided a global cloud TV platform to bring curated Internet videos to TV and mobile devices. Customers include TV stations, content providers such as YouTubers and OTT operators and products include Smart TV apps, mobile apps and video streaming devices. I owned P&L and ROI Accountability. I managed all aspects of Product Management, Engineering, Marketing, Sales, Business Development, PR, Legal, Intellectual Property Management, Finance and HR. MAJOR CONTRIBUTIONS  Successfully deployed an industry-first massively scalable carrier grade SIP-based global voice-over-IP network capable of supporting millions of telephony, video and desktop sharing users on schedule and under budget  Successfully launched a B2C marketing campaign and acquired from scratch 2+ million telephony users only 6 months after launch of the TelTel softphone service  Successfully forged multi-million dollar partnerships with major consumer electronics manufacturers including D-Link, iRobot and Lenovo by embedding voice/video technologies in various consumer electronics devices such as IP cameras, digital frames and surveillance phones.  Successfully migrated the company’s existing global voice infrastructure to add video capability while overachieving operational metrics/SLA and improving customer service  Created an industry-wide consortium “PsipTN.org” and recruited telecom equipment manufacturers, service providers and operators to support the TelTel open platform.  Instituted best practices in program, project and operations management to ensure productivity for a global team of 100+ employees operating in 3 countries

Blue Silicon was a midsize Silicon Valley startup (100+ employees) specializing in cloud-based unified communication services. The company provided a subscription-based service for integrated email, voice mail, and fax solutions for enterprises and carriers worldwide. Company was acquired by TelTel in 2004. Owner of P&L and ROI accountability. Managed all aspects of fund raising ($17 M), global operations, product development, engineering, sales, marketing, business development, operations, PR, administration, legal, HR and finance. Outstanding success in delivering carrier grade and enterprise grade unified communication services from the Cloud. MAJOR CONTRIBUTIONS  Invented the “Single Message Store” Technology which revolutionized the scalability of multimedia message storage and positioned Blue-Silicon as the premier provider of enterprise and carrier grade unified messaging and communication services in the Cloud  Grew a team from 0 to 100+, delivered highly complex cloud-based telecommunication solutions for service providers. Managed SI such as Accenture to ensure timely delivery and customer satisfaction  Grew new revenue streams by devising innovative sales channel strategy via partnering with Sun Microsystems and transforming Sun’s worldwide sales channels into Blue-Silicon’s channels via strategic technology partnership  Led complex negotiation and closure of multiple multi-million dollar sales contracts: o Major Carrier and Service Provider Customers: Comcast, China Telecom, Chung-Hwa Telecom o Major Enterprise Customers: Rambus, NET.com

Founder and chief software architect of start-up specializing in PC-based voice/fax messaging products for enterprise customers worldwide. Achieved profitability 12 months since inception with only seed funding, led closure of multiple multi-million dollar technology licensing transactions and supplied OEM voice mail systems for Ericsson.