eddie chang

global markets portfolio manager

About

Experienced Technical Program and people manager in high pressure high stakes environment. Always client focused and fanatical about quality service output. Seasoned IT Manager currently in Financial Services but with a broad base of IT experience from Media to Luxury Retail. I am a focused, drive, dedicated, articulate individual. I can work both autonomously and collaboratively. Proven in managing virtual teams in a global environment. Specialties: * Extensive Technical Program management Background. * Broad IT based experience in Publishing, Media, Luxury Retail, Arts, Non Profit, and Financial Services. * Proven articulate leader in small to large firms. * Experienced people manager with strengths in career development, training, and resource retention. * Autonomous manager requiring little guidance. * Always client focused with special attention to quality of service * ITIL Foundation Certified * Experienced in virtualization

Country

united states

City

new york

Industry

information technology and services

Skill

vendor management, data center, infrastructure, management, virtualization, program management, project management, it strategy, servers, service delivery, active directory, strategy, information technology, crm, financial services, it management, training, retail, networking, disaster recovery, unix, itil, leadership, technical support, solaris, databases, itil certified, sdlc, microsoft exchange, nonprofits, it operations, enterprise architecture, integration, storage, windows server, incident management, hardware, system administration, solution architecture, change management, non profits, business continuity, access, pmo, outsourcing, windows, sharepoint, process improvement, cloud computing, system deployment

Experience

reality tv talent

scripps networks interactive

2009-10 - 2009-11 · 2 mos

Reality TV Show contestant in Food Competition series for 8 weeks.

support manager

tiffany & co.

2002-9 - 2007-6 · 4 yrs 10 mos

Started as User Support Analyst and was promoted progressively through to Project Manager then finally supervising a team of 6 support analysts and project managers

support analyst

viacom

2000-8 - 2002-9 · 2 yrs 2 mos

* Information Technology, Support Analyst * Provided 24 / 7 2nd level desktop support for over 10,000 users in all Viacom offices both corporate and field locations, such as: CBS, MTV, VH1, Paramount, Simon & Schuster, Showtime, Viacom Outdoors, and CBS Radio. * Administered Active Directory, Novell and MS Exchange accounts * Headed up separate dedicated support team for CBS broadcasting groups. * Created procedural documentation and training programs for the help center.

desktop support

elsevier

1999-4 - 2002-8 · 3 yrs 5 mos

Information Technology Analyst Provided desktop support via Email, telephone, and field for a network of over 900 PC workstations. Upgraded and installed hardware components of workstations. Provided complete support for Microsoft office products in NT and Windows 9.X environments. Used Novell for network drives and shared printers. Deployed new workstations for new users and configured them for their job function. Administrated network login accounts, with file and print sharing using Novell and Microsoft suites. Administered Microsoft Exchange used for Email system. Headed up business alignment programs for each department to access each department s needs and requirements.

global markets portfolio manager

dxc technology

2017-4 - Present · 9 yrs 6 mos

Global Markets Infrastructure Portfolio Manager. Client Manager providing portfolio review and risk/issue mitigation.

vice president

deutsche bank

2007-6 - Present · 19 yrs 4 mos

global head of service delivery management

hewlett-packard

2015-5 - 2017-4 · 2 yrs

* Global Head of Provisionin services for Deutsche Bank (Nucleus) * Responsible for HP Managed Datacenter Provisioning * Infastructure Provisioning, Go Live and Decommissioning * Responsible for Application Transformation support and optimization