CHANDRESH A PATHAK

Managing IT infrastructure, Data centre critical services, Network infra, IT Service & Operations. Develop and implement cybersecurity frameworks, governance policies, and risk mitigation strategies.Oversee incident, problem, and change management to ensure continuity and timely resolution. Conduct security monitoring, incident investigations, and implement remediation strategies. IT service management (ITSM), cloud computing (AWS, Azure), and data center optimisation to enhance operational efficiency and ensure business continuity. Skilled in strategic planning, risk management, and vendor negotiations, consistently delivering cost-effective and scalable technology solutions. Known for aligning IT strategy with business objectives, leading cross-functional teams, and driving digital transformation. Drive cost-efficient projects, vendor management, and service level agreements. · Enhance IT service quality and infrastructure while managing data centers, networks, and applications.

* Leading IT department operations, enhancing infrastructure and support. * Strategically planning, delivering cost-effective projects, ensuring strong cost savings. * Overseeing vendor management, SLA adherence, goal setting for optimal execution. * Improving IT services, infrastructure with cost-efficient solutions, enhancing user experience. * Handling IT security, policy, audit, governance, compliance, and risk management. * Managing critical IT infrastructure: data centers, networks, servers, applications. * Leading IT projects: data center upgrades, AWS cloud migration, new software implementations. * Ensuring uptime, reliability, and performance of IT systems and services. * Facilitating cross-functional collaboration, stakeholder engagement for effective IT solutions. * Continuously optimizing IT processes, implementing best practices, driving innovation and efficiency.

•Enhanced End user experience with provided effective IT support, Service Management (Incidents, problems, service requests, and change management) •End User Computing, IT Helpdesk Management. IT Team management. •Managing critical IT infrastructure: Data Center, networks, servers, applications. •Core IT infra & Operations support to ensuring the high availability of IT system and services. •Strategically planning, delivering cost-effective projects, ensuring strong cost savings. •Overseeing vendor management, SLA adherence, goal setting for optimal execution. •Handling IT security, policy, audit, governance, compliance, and risk management. •Leading IT projects: data center upgrades, New offices and warehouse development, new software implementations. •Ensuring uptime, reliability, and performance of IT systems and services. •Facilitating cross-functional collaboration, stakeholder engagement for effective IT solutions. •Continuously optimizing IT processes, implementing best practices, driving innovation and efficiency.

IT Operations & Helpdesk, Support, Ensuring that the IT function delivers excellence to the highest standard with high satisfaction to the end user. To provide a high level of technical support to both local and global users and while maintaining IT SLAs as per company standards. Providing core IT infra & operations support to ensuring the high availability of IT system and services for business continuity. • IT Service Management: Working with ITIL frameworks for smooth IT services, processes, and operations efficiently. SAP Solution Manager, Service Request, Incident, problem and change management. End user computing. Excellent problem solving and analytical skills, Maintaining High IT Security, IT infrastructure, System Administration, Network and Service high availability and business continuity plan. • IT Infrastructure and Data Centre Management: Experience with IT infrastructure components such asservers, storage systems, networking devices, and monitoring tools, including configuration, optimization, and troubleshooting. HPE, Dell, Server, HPE & IBM Storage, EMC Avamar backup server and tool. Active Directory, Group Policy Management, DNS, DHCP, SCCM security patch & compliance, windows defender, MFA, iTunes, Azure Services. •IT Audit and compliance management • Networking: Familiarity with networking concepts, protocols, and technologies such as TCP/IP, DNS, DHCP, VLANs, routing, switching, and network security principles. Working on Cisco core switch, Distribution Switches, Firewall, Cisco call manager, Cisco controller, WIFI, LAN, PRI, MPLS, SD WAN and ILL internet connectivity. Collaboration tools, VC, Temas, and Communication Channels Management Skills: • Leadership skill: Inspiring and guiding teams towards common goals, providing vision and direction, fostering a positive work environment.