Chandramauli Joshi Prosci®,PgMP®,PMP®

Lead Advisory for a $7B retail group, partnering with 7 business unit CEOs & C-level executives across India, SEA, UAE & GCC to deliver CX-led, AI-enabled transformation. Drove 10X scaling – incubated Group's first AI division, deployed RAG-powered knowledge engine in <12 months, upskilled 800+ engineers on LLMs. Owned BD & pipeline growth – identified & validated AED125M revenue opportunity via space-optimization engine; unlocked AED 10M recurring annual revenue through platform-as-a-product deployed across 8 brands in 12 countries. Built & led high-performing advisory teams – established PMO frameworks & career pathways for 20+ senior consultants & program managers, driving two director promotions within 18 months. Mentored 8+ senior managers in strategic execution & client engagement. Trusted advisor to C-suite – primary liaison for CPO, CTO & BU/Group CEOs on portfolio prioritization, funding & strategic roadmap execution. Compressed review cycles from 3 weeks to 5 days; elevated strategic alignment 60%→92%. Delivered complex client engagements – directed 25M+ RFID tags across 500+ stores, achieving 98.7% inventory accuracy, reducing pickup time 60%, cutting split shipments 35%. Strengthened market profile & brand credibility – collaborated with Marketing to showcase wins, boosting Customer NPS 30→70, positioning Group as regional leader in AI-enabled retail innovation. Drove financial performance – managed AED250M+ portfolio (<5% variance, zero audit findings, milestone-driven revenue recognition). Recovered challenged programs, renegotiated contracts, preserved margins under fixed-price/T&M models. Instituted continuous improvement & lessons-learned programs via retrospectives.

✅Developed and implemented change management strategies and plans to ensure successful adoption of engineering and digital initiatives; Focused on the people side of change, including changes to business processes, systems and technology, job roles and organization structures ✅Delivered large scale and strategic change projects (1200+ Individuals, multisite, onsite, offshore, nearshore), demonstrating high levels of technical and professional knowledge, contributing to deliverables and work products ✅Conducted thorough Impact assessment, Assessments of organizational readiness and potential risks associated with the proposed changes. ✅Collaborated with cross-functional teams, including engineers, Product Managers, Product Owners, HoD-Technology, Engineering Managers, Release Train Engineers, Project and Program managers, and business stakeholders - showcased an ability to work effectively, gain credibility and respect of others, lead and negotiate with/persuade others - positively influenced outcomes/ drove decisions from the team ✅ Hands-on working experience with senior leadership and executives to create alignment in order to support program success ✅Prepared change management plans - Sponsor, Communication, People Manager, Training plans ✅Designed and delivered change management activities, such as training programs, workshops, and communication plans, to facilitate a smooth transition and user adoption. ✅Provided guidance and supported to teams throughout the change process, addressing concerns, resolving issues/resistance, and ensuring effective change execution. ✅Demonstrated experience conducting workshops/ training's with business partners and employees experiencing change. ✅Monitored and evaluated the effectiveness of change initiatives, collecting feedback and implementing adjustments as necessary. ✅Foster a culture of continuous improvement by promoting best practices, innovation, and knowledge sharing within the engineering and digital teams.