Chandra Sekhar Vempada

Senior Analyst Shared Services - Global Business Operations @ FedEx

Country

India

City

Visakhapatnam Rural mandal

Industry

Outsourcing/Offshoring

Skill

Performance Monitoring, SAFe 6 Agilist, QDM Practitioner , People Management, Performance Management, Personal Development, Global Operations, Global business operations , Analytical Skills, Key Performance Indicators, Third-Party Vendor Management, Direct Sales, Retail Sales, Point of Sale (POS) Systems, Sales Management, Branch Banking Operations, Retail, Customer Service, Customer Retention, Customer Experience

Experience

Senior Analyst Shared Services - Global Business Operations

FedEx

2024-6 - Present · 2 yrs 4 mos

Visakhapatnam, Andhra Pradesh, India

Shared Services Analyst - Global Business operations

FedEx

2022-2 - 2024-5 · 2 yrs 4 mos

Andhra Pradesh, India

Assistant Quality Assurance Manager

Concentrix

2021-1 - 2022-2 · 1 yr 2 mos

Lead Training &Quality

Concentrix

2018-10 - 2020-12 · 2 yrs 3 mos

Visakhapatnam, Andhra Pradesh, India

Leading and handling a process

Customer Service Associate ll

FIS

2015-8 - 2018-10 · 3 yrs 3 mos

Gurugram, Haryana, India

Providing high quality online pre and post sale customer service. Assisting the team and handling the escalation chats conducting audits and feedback for the targeted population with the objective of improving scores

Assistant Manager

Axis Bank

2011-4 - 2012-3 · 1 yr

Visakhapatnam, Andhra Pradesh, India

End to End Branch banking

Sales Officer

Kasturi & Sons, Ltd

2008-11 - 2011-3 · 2 yrs 5 mos

Visakhapatnam, Andhra Pradesh, India

Appoint, train, motivate and lead a team of CROs for direct selling of publications Institutional sales, establish and maintain cordial relations with bulk buyers/ Educational institutions to ensure repeat orders and rope in new clients