chandra roy

* Answer inbound calls & emails as well as make outbound calls providing a high standard of member service to current & potential member. * Process basic member transactions, respond to general inquiries, identify & refer members/potential members to appropriate business units for the purpose of cross - selling additional services. * Analyze & respond to member needs in professional, timely & courteous manner while building high quality, long-lasting relationships between members & MSC. * Complete the appropriate paperwork while adhering to audit standards. * Ensure member information is recorded in all appropriate systems (i.e. CRM etc.) for future follow-up or member contact. * Continually expand product/service knowledge through participation in internal & external training/education.

Provide gracious and efficient telephone service as it relates to general PBX services. Answered telephone calls promptly and knowledgeably, always ensured complete and accurate information. Ensured proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip. Process guest arrivals and departures, including all necessary payments. Handle & coordinate room assignments and pre-arrivals. Handle guests' concerns. Offer referral for services and handle requests for information. Assist with the check-in and check-out of groups and tours. Assist other departments as required.

Count the money at the start of a shift and end of the shift to make sure the amount is correct. Rings up items customers want to purchase. Perform this task by using a special scanner and enter any extra coupons or discounts when prompted. Assists customers by helping them through the different payment options accepted at the store and makes any necessary changes. Handle returns and exchanges. In such cases assess the condition of the merchandise that the customer wants to return before determining the payment type employed and implement the procedures necessary for refunding the customer’s money

* Develop & maintain professional relationship with members & ensure member satisfaction. * Process basic member transactions, respond to general member inquiries & provide them trusted advisory services in accordance with their best interest. * Promote the benefits of doing business with credit union & organizational attachment with local business & community. * Resolve member complains promptly while adhering policy & procedure & refer to the higher management as appropriate. * Perform opening & closing duties as required. * Balance daily works, Cheques & Ensure member information is recorded in all appropriate systems.

Greet customer to the store, operate cash register, either manually enter into a cash register the price of each item or use a scanner to transmit a code number to a computer. Process money, cheques and credit/debit card payments, receive payment for goods or service. Count the drawer's contents and compare the total with sales data at the end of a shift separate and total charge forms, return slips, coupons, and any other noncash items, handle returns and exchanges.

Transferred over to Thompson Rivers University