CHANDRA BANERJEE

Innovative Product Manager with over decades of experience leading the end-to-end delivery of AI-powered solutions across Conversational AI, Agentic Voice Bots, Generative AI and Enterprise SaaS platforms. Proven track record of launching voice-based automation products that integrate real-time speech processing (ASR, NLU, TTS), LLMs (GPT), and Retrieval-Augmented Generation (RAG) to optimize customer experience across support, sales, and CRM workflows. Expert in designing scalable AI products using robust ETL pipelines, data governance, and cloud-native architectures (AWS) with a strong focus on compliance, security, and multilingual capabilities. Adept at aligning business needs with technical innovation while ensuring product-market fit and continuous discovery. Technical Expertise & Product Focus ✅ AI Agentic Voice Bots for Customer Support, Sales Prospecting & Automation ✅ ETL Pipelines & Data Management for structured/unstructured voice & chat data ✅ GenAI Integration (LLMs, RAG, LangChain, Prompt Engineering) ✅ Voice UX: ASR, TTS, NLU, and Real-Time Streaming APIs ✅ Cloud-SaaS Architecture: AWS (S3, Lambda, Sage Maker, Dynamo DB, ECS) ✅ Data Governance & Compliance: PII masking, GDPR, HIPAA, audit trails ✅ No-Code Workflow Orchestration for CRM/ERP task automation. ✅ MLOps & Model Monitoring for AI agent feedback loops ✅ Multilingual AI Voice & Chat Agents with dynamic language switching ✅ Product-Led Growth (PLG) & GTM execution with cross-functional alignment .