chanda king

* Training Database Configuration Specialist/Training Team Lead: * Analyze/Design/Build components of SCM configuration for development of multiple training databases; including the build, weekly updates, and continual maintenance of the multiple training database. * Responsibilities include the creation of orders, order sets, flowsheets, and structured notes to mirror the development and production environment. * Maintained 5 copies of the training database for multiple classrooms and the training of 6,000+ employees. * Developed and implemented test plans and assisted with workflow analysis. * Acted as a Team Lead over the night training team. Responsible for coordinating scheduling of training classes, trainers, and training facilities. * Acted as the night activation Team Lead, made rounds to ensure implementation team had all necessary support, coordinated schedules, conducted status meetings, and supported command center.

* Product Support Analyst: provided first line technical support to Eclipsys customers to troubleshoot and resolve Sunrise Clinical Manager system issues. * Responsible for client calls and cases for Eclipsys Sunrise Clinical Manager (SCM). * Provide client assistance and ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation. * Maintain thorough understanding of clinical terminology, practices and workflows in order to provide up to date assistance for client needs. * Responsible for maintaining and increasing personal knowledge of company solutions/applications. * Maintain responsibility of completing product training via on-site classes and handbooks of processes and procedures. * Work with Product Development Teams to troubleshoot software and follow department standards for case note entries in Clarify system.

* Systems Analyst at multiple healthcare facilities: as part of the SCM project team of a major healthcare system, assisted in the implementation of SCM and McKesson products. Was involved in the workflow process, testing, training, and the pre/post activation phases for CPOE. * Train employees, physicians and allied health professionals in their job duties as related to Information Systems. * Develop training materials for end users and assists in providing education classes for end users as needed * Generate and analyze documents, charts and/or diagrams of business problems to be programmed and address via systems acquisitions * Participate in development of system project-specific work plans, task sequencing, and the extent to which tasks can be performed concurrently. * Work to complete in system-wide software installation, modification and support with workflow and ongoing system analysis. * Serve as a primary contact for the end-users in their area of expertise.

* Customer Training Specialist/Consultant: Assisted in the training of a large specialty hospital. The roles included development of training materials, maintenance of training database, one on one physician training, and instructor-led training. * Building and maintaining teaching database for classroom instruction * Develop complete training programs for all SCM clinical systems. * Provide instructor led Eclipsys Sunrise Clinical Manager (SCM) software instruction and training for Eclipsys customers * Development and design of end user training manuals and teaching aids * Conduct troubleshooting at customer site * Troubleshoot configuration and application issues in the classroom setting

Masters of Information Technology Management Activities and Societies: I am currently re-enrolled to complete my MBA also.