Chan Chin How

• Results-driven Field Service Engineer specializing in advanced aesthetic medical devices, delivering high-performance maintenance, troubleshooting, and technical support to ensure maximum system uptime and clinical excellence. • Expert in servicing Cynosure platforms (PicoSure, Revlite SI, Medlite C6, Potenza) and Ultherapy systems, with a strong focus on preventive maintenance, rapid fault diagnosis, and efficient repair execution to minimize operational downtime. • Recognized specialist in full system alignment and precision calibration of laser and energy-based devices, ensuring optimal performance, treatment accuracy, and compliance with manufacturer standards. • Lead installation, setup, and commissioning of Cutera Excel V / V+ systems, ensuring seamless deployment, correct configuration, and readiness for clinical operations. • Partner closely with sales teams to support product demonstrations, equipment delivery, and client onboarding, contributing to successful conversions and enhanced customer experience. • Provide structured training and hands-on technical guidance to new joiners and clinical users on platforms such as PicoSure, Spectra XT, Potenza, and others, strengthening team capability and operational confidence. • Deliver regional technical support across multiple countries, supporting installations, troubleshooting, maintenance, and training while ensuring consistent service quality and knowledge standardization. • Build strong, long-term client relationships by delivering responsive, solution-oriented support, positioning as a trusted technical advisor and contributing to customer retention and business growth.

- Spearheaded project proposals, meticulously ensuring alignment with project requirements and securing project bids. - Conducted comprehensive design calculations and engineered connections for entire building structures, prioritizing safety and structural integrity. - Facilitated seamless communication between clients, contractors, architects, and consultants, addressing project-related inquiries and ensuring smooth project progression. - Proficient in utilizing industry-standard software such as StaadPro and ETABS for design tasks, as well as Hilti software for chemical bolt design and IdeaStatica for structural analysis. Additionally, adept at employing spreadsheet and manual calculations for precise connection design. - Demonstrated exceptional time management skills, consistently meeting project deadlines to mitigate delays. - Successfully managed multiple projects concurrently, showcasing strong multitasking abilities. - Collaborated closely with colleagues, fostering a team-oriented environment and contributing to collective growth initiatives. - Conducted site visits to project sites and fabrication yards, enhancing practical knowledge and proactively addressing design challenges to ensure real-world applicability.

• Assisted the Assistant Project Manager in preparing project paperwork and tracking progress, contributing to the successful completion of project milestones. • Monitored project timelines and provided regular updates to management, ensuring all project objectives were met within the given timeline and budget. • Attended various on-site and office meetings, communicating effectively with team members and stakeholders to ensure smooth project operations. • Gained valuable experience in observing the bored piling process at the project site, providing insight into construction methods and techniques. • Collaborated with team members to verify the accuracy of project drawings and utilized AutoCAD software to make necessary revisions and updates. • Assisted in calculating design efficiency and gross functional area for multiple projects and conducting a thorough analysis to identify the most optimal design solution. • Developed strong skills in project management, communication, problem-solving, teamwork, and time management through hands-on experience in the construction industry.

• Acquired valuable experience in sales techniques, including identifying and communicating with potential customers, creating and delivering presentations, and successfully closing deals.

• Demonstrated strong communication skills through interactions with individuals from diverse backgrounds, fostering a positive and inclusive work environment. • Enhanced problem-solving skills through experience in handling unexpected situations in the workplace, developing the ability to think critically and respond effectively to challenges.

• Successfully assisted customers in finding and purchasing books, resulting in achieving targeted sales goals. • Engaged with over 300 customers per day, maintaining a friendly and helpful demeanor throughout each interaction. • Developed strong communication and organizational skills while working in a fast-paced environment, ensuring efficient and effective customer service.