Chanakarn Jirapongphaiboon

- Advertised and managed position listings, organizing interviews with suitable candidates. - Sourced candidates through social media platforms, validating suitability for available positions. - Negotiated contract details, maintaining confidentiality and impartiality throughout. - Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties. - Interviewed potential candidates, taking accurate notes to determine suitability for available positions. - Coordinated offer process, answering questions candidates had before accepting offers. - Prepared CVs and correspondence to forward to clients regarding suitable applicants. - Used candidate databases to match the right person to client role requirements. - Balanced client and candidate needs to achieve outstanding satisfaction ratings.

- Worked as an outsourcer for the Trip.com project. - Made outbound calls or sent emails to customers regarding hotel and flight bookings, primarily concerning refund bookings, flight changes, ticket issuance, providing flight details, correcting passenger names, booking infant tickets, linking child tickets with adult tickets, and acted as an intermediary between customers and airlines, etc. - Managed all client inquiries through resolution to enhance customer satisfaction ratings. - Resolved customer questions, issues, and complaints efficiently to reach mutually beneficial solutions.

- Organized and maintained files and documents system. - Interpreted and filled in for Chinese manager in their absence, managing budgets, and coordinating schedules, inventory, and supplies. - Ensured store schedules and objectives are met by employees. - Acted as intermediary that connects top management with employees. - Took care of the Company's finances and accounting. - Summarized and corrected cash amount. - Monitored and maintained store inventory than made claim receipt for in-store expenses.

- Imported products from China and sold them online. - Planed for sales and marketing strategy and campaign. - Determined location for product listings to maximize exposure to online traffic. - Designed customer interface of online storefront, using web programming or e-commerce software. - Calculated purchase subtotals, and shipping costs for submission to customers. - Received and processed payments from customers, using electronic transaction services.

- Supported for the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning. - Designed an evaluation form of employee performance. - Maintained employee records (attendance etc.) according to policy and legal requirements. - Handled some administrative duties related to hiring.