chalene stapleton

Summary Assisted corporate clients as Egencia agent responsible for booking and changing travel plans domestic and internationally while staying in guidelines of client's policy. As Egencia agent worked for all client levels and was then placed on special agent desk dedicated to high profile clientele. While with TATA also worked in schedule change department for Hotwire.com customers responsible for re accommodations due to flight irregularities. Expedia.com agent for leisure travelers, Japan Airlines agent, as well as Sabre help desk assisting internal agents on Sabre issue. Skills Business Travel Customer Service Expert Booking Travel GDS knowledge Typing Multitasking Administration Tools Call center Airlines schedule changes Quality Control

Summary Worked as Secretary moved up to position of Office Manager Description Was responsible for answering switchboard, scheduling jobs, payroll, accounts payable and receivable, as well as advertising for future business. Skills Quickbooks payroll, Accounting Software, Dispatch, Switch board, Writing all types of correspondence & evaluations, Advertising

Summary of job: Experience in assistance with Japan Airlines Online Support. Walking through web site bookings, making changes to Japan Airlines reservations requested via email and by phone. Manual issuing of Egencia tickets when automated system was unable. Explaining GDS errors received to agents so they could correct and tickets could be successfully issued. Manually issuing tickets for Despegar to ensure proper endorsements added and multiple forms of payment can be used for each specific passenger in a PNR. Updated contracts for Despegar based on carrier and routing Skills: GDS knowledge Client Communication Liaison between client and vendor Troubleshooting Quality Control Japan Airlines.Com Ticket issues Airline contracts Manual issuance of tickets in GDS Sabre MCO recording Debit memo recording

Summary of job: Two years experience in software development in Legacy System and beginning development in Compleat System. Responsible for creating documentation of a routine needed based on a client's business wants/needs for ticketing system. Once approved implementation of routine is created and tested to client's specification. Routine is then set in live environment to handle ticketing issues as desired by client. Skills: GDS knowledge Client Communication Coding, analysis, and development Troubleshooting Creation of scope and business documentation Flexibility Quality Check

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