Chaiwat Tangkitladawal

• Directs and controls all selling activities, sales and marketing strategies in both New Installation and Modernization market to achieve company sales targets and increase company’s profitability and growth. • Analysis past history by segment , product group and geograhical and set team annual direction and provide necessary support to meet with company target • Accountable for final clarification of detailed information to clients before signing the contract (scope of work/activities, final product, terms of payment, etc) in order to ensure that every project is effectively operated as planned. • Accountable for activities prior to execution of contracts which relate to commercial and technical aspects to ensure that the contract will be executed according to the agreed and approved terms, and to minimize risk exposure. • Maintains a good relationship with clients to ensure their maximum satisfaction and thereby leading to a longterm relationship and repeat orders. • Coaches and provides necessary training and development to all subordinates to increase their capabilities,productivity, creativity and motivation that will support both current functional goals and long term business growth. • Keeps abreast of the market and industry situation and competitor activity in order to revise and develop strategies to meet changing clients’ requirement.

• Responsible for Full P&L of Service Department including Service Contract Sales, Service Spare Parts Sales and Service Operations • Provides direction and support to the business in executing corporate objectives/ initiatives (i.e. Sale Target, Productivity, Customer Relationship, Operations Expenses etc). • Accountable for Service Operations in line with regional guidelines. • Understand the current and future opportunities for Service business and define and implement development actions, which cover processes ,product offering and ensure to align with Pricing Policy • Establish and maintain high-level relationships with customersand resolve disagreements over the terms and conditions of service agreements. • Leading the change in service team to identify root cause recurring problems and proactive response to solve issues in a timely manner • Responsible for driving a culture of safety / quality throughout the service team. • Identify proper training matrix for supervisors, technicians, sales and admin staffs in order to fulfil business plan in each area of discipline. • Implementation of copany’s IOT Innovation solution for existing customers • Responsible for customer satisfaction, data management and service quality • Responsible for warehouse operation and inventory management.

• Take leadership in managing the Technical Service team, Manpower planning, Competency development, ensure the team provides optimal technical service for the company’s range of products. • Responsible for the profitability of the Thailand’s Service Team, covering manpower cost, transportation, spare parts supplied , tools and equipment as well as service revenue. • Inculcate a Customer Focused culture in the team, making service, customer experience and product reliability as the differentiator in the market. • Ensure the team is adequately trained to provide timely support to customers on installation, pre-delivery check, testing and commissioning, warranty, maintenance and service. • Conduct regular training for the team members, ensure they are updated on the technology development of the company’s products. • Assist the commercial team in validating technical specification and requirements in product or project tenders. • Work closely with the Commercial team on customer’s feedback and identify areas for improvement. • Manage scheduled and unscheduled maintenance; ensure the team is at its optimal efficiency and effectiveness. • Oversee projects installation, ensure timely completion of projects and within budget. • Manage the timely renewal and re-negotiation of service contracts. • Manage 3rd party vendors on price, timely delivery of equipment and service.

•Responsible for Full P&L of Service Department including Service Contract Sales, Service Spare Parts Sales and Service Operations estimated value 570M THB/year •Provides direction and support to the business in executing corporate objectives/ initiatives (i.e. Sale Target, Productivity, IOT Innovation Deployment, Customer Relationship, Operations Expenses etc). •Accountable for Service Operations in line with global and regional guidelines. •Understand the current and future opportunities for Service business and define and implement development actions, which cover processes ,product offering and ensure to align with Pricing Policy •Evaluate critical equipment problems and authorize significant changes to service agreements. •Establish and maintain high-level relationships with customers to promote the KONE’s products and services and resolve disagreements over the terms and conditions of service agreements. •Evaluate the results of all service agreements, identify recurring problems and prepare recommendations for executives about significant changes that need to be made to resources, procedures, systems or technology. •Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for service activities that align with the organisation's overall vision and its current and long-term business objectives. •Responsible for driving a culture of safety / quality throughout the organization. •Identify training needs for managers, supervisors, technicians, sales and admin staffs in order to fulfil business plan in each area of discipline. •Lead, direct, evaluate, and develop the matrix service team(s) and professionals to achieve the established budget, safety, quality and customer satisfaction goals. •Develop company’s IOT Innovation solution for new and existing customers •Responsible for customer satisfaction, data management and service quality •Responsible for spare parts selling to distributors in CML region.

• Responsible for Sales Management with plan to achieve annual sales target and grow up current OEM ,Trading and Fleet User channel. • Appraising sales status and identifying competitor’s edge and their strategies. Recognizing new market opportunities and foreseeing the success factor. • Develop & Maintain business plan regarding After Sales Service in close cooperation with Sales Manager and Team. • Leadership of key initiatives and coordination of delegated tasks and activities within Sales ,Marketing and Service Team • Assist clients to improve and professionalize their Sales and Service tasks. • Initiate and implement Marketing & Sales campaigns together to improve brand visibility and sales results • Regular review pricing and discount structure according to the market Lead price. • Improve After Sales Service routine work and reporting format structure

• • Manage the marketing and commercialization for the STANLEY and DEWALT Power Tools brand portfolio in the country. • Drive the related brands’ business P&L. Be the country brand go-to-person for Power Tools business group • Strengthen the Product Positioning ,Product Campaign ,Pricing strategy and Commercialization plan. • Tailoring the product marketing calendar , strategies and initiatives for local needs , while protecting brand equity and ensuring execution excellence. • Manage and drive new product road map for the country. Develop NPI launch campaign and market execution plans. Work closely with Country Manager and Channel Sales Team to ensure timely and successful launch. • Tailoring the product marketing calendar , strategies and initiatives for local needs , while protecting brand equity and ensuring execution excellence. • Tracking and evaluating the performance of respective products/categories, providing recommendations and working with local and regional team to set objectives for respective category growth. • Monitoring marketing data, size, share and conducting competitor analysis. • Working closely with Sales/Supply Chain to meet market and company target • Analysing sell-in/through information, market feedback and competitor information on an ongoing basis . • Fostering regular communication of marketing-related topics with relevant cross-functional teams. • Leading offline and online media strategy in line with regional direction • Develop new product launching strategy and manage releavant activities to introduce the new model in the market

• Managing Spare Parts Sales, Service team and operations including services networks to ensure excellent delivery of services to customers providing competitive advantage to company’s products (DeWALT, Stanley , Black&Decker, PROTO, FACOM, EXPERT, VIDMAR, IRWIN, LENOX). Manage operational performance, inventories and service activities and also taking care on quality claim for both hand tools and power tools. • Manage spare sales, parts ordering and inventory; ensure adequate supply of fast moving SKUs whilst keeping inventory at targeted levels. Coordinate with distributors/dealers in Thailand on product service/training requirements and spare parts sales volume. • Responsible on service network expansion to 77 provinces of Thailand. • Lead repair technicians and service coordinators in company owned service center. • Organize service training for Authorized Service/Repair Center around the country. • Appoint, control, train and audit Authorized Service/Repair Centers around the country. • Work with Finance/Service Solution to ensure right pricing structures for spare part products. • Initiate spare parts promotion to achieve parts sales target • Review and improve existing service processes to ensure quick repair turnaround times and increase customer satisfaction. • Review and improve existing service network to ensure effective coverage on support to customer. • Work closely with Regional office for every service initiative implementation. • Implement and maintain service related Key Performance Indexes for the country. • Handle and follow up on quality claims of both hand tools and power tools. • Admin of online channel such as Facebook and Line for technical questions and parts order • Proof reader of New product’s user manual. • Responsible on MPP&HPP Handtools sales and technical issues during the absence of Sales Manager.

• Develop, Communicate and Implement accident reduction plan for New Installation, Maintenance and Modernization job functions within Thailand and Cambodia • Initiate and evaluate safety performance and activities. Prepare proper corrective action to strengthen safety culture in the company for Thailand and Cambodia • Random visit to Installation, Maintenance and Modernization jobsites to ensure safety management system and action plan are being followed at real working environment. • Certified trainer for Safety Induction, Mandatory Safety Training, Code of Conduct, Schindler’s Trainer Academy and Schindler Value Workshop. • Facilitators and Coordinator for all Technical Training activities within the company • Safety Speaker during company’s communication day. • Safety Presentation during senior management and management meeting. • Quarterly Safety visit and training to Chiangmai, Phuket and Cambodia. • HR Business Partner for Maintenance department, Southern Branch and Cambodia. • Key contact point for Jardine Schindler (Thai)’s Code of Conduct issue. • Administrator of Schindler’s Online Safety and Learning System. • Administrator of Online Leave Application, Office’s Access Control

• Manage all facilities at Hilti’s repair center – Kingkaew road. • Develop and Implemented new global concept for higher repair efficiency • Continuously update Repair Manual. • Random visit to customer’s site to strengthen relationship and provide proper training to end users. • Work closely with 3rd party delivery team to ensure repaired tools will be delivered to customer on time. • Support team to implement SAP for Repair Process before launched in early 2007 • Team leader to expand Hilti repair center.

• Team Leader to support Wafer through Drive yield analysis/improvement for all products at Teparuk plant • Coaching and Monitoring 3 engineers and 2 Technicians of PPE function. • Quarterly visit to Korat Plant as an instructor of SQL and Wafer - Slider fabrication method. • Official instructor of Recording Head Technology, Data Query and Yield analysis Technique for new hired employees. • Support 3 Blackbelt projects/year on Analyze and Improve phase • Responsible for statistical data analysis of manufacturing yield at Teparuk Plant. • Team member to setup PPA department at Welgrow plant. • Visit wafer fabrication plant in Northern Ireland for 4 months as the pilot team for Wafer Fabrication Method and Analysis and being a coordinator between Thailand and Northern Ireland. • Team member of Global Optimization project and stationed at Singapore’s design center for 1 year as an data analysis engineer. • Supporting function of Six Sigma’s Black belt team for manufacturing statistical analysis and conduct 1 Greenbelt project/year • Instructor of SQL and MS Excel for Test and Process department