Chai Shia Sarah Tan

Client Engagement Drove sales of broadband, mobile, and digital solutions ( DIA, SIP TRUNK, SDWAN and etc )across managed and unmanaged corporate accounts, consistently securing six-figure contracts through strategic engagement with senior decision-makers. Enhanced client loyalty through continuous after-sales support and proactive relationship management. Account Management: Managed Accounts: Cultivated strong client relationships, delivered proactive upselling opportunities, and maintained high satisfaction levels through structured follow-ups and service reviews. Unmanaged Accounts: Capitalized on inbound leads, outbound prospecting, and referral channels to identify new opportunities and convert them into sustainable revenue growth. Problem Resolution Effectively resolved escalated customer issues, ensuring account stability and strengthening client trust. Strategic Planning Developed and executed account strategies to strengthen client relationships, drive retention, and align solutions with business objectives. Collected and analyzed client feedback to identify service improvement opportunities, proactively resolve issues, and enhance overall customer experience. Reporting Monitored and reported on client engagement, account performance, and satisfaction metrics, providing data-driven insights to support decision-making and continuous improvement. Achieved year-over-year performance growth by adapting swiftly to major system changes while maintaining a strong customer-centric focus.

Manage and maintain a portfolio of SME business accounts, ensuring customer satisfaction and loyalty. Identify new sales opportunities within existing and new accounts. Develop and execute sales strategies to achieve sales targets. Conduct needs analysis and provide tailored solution to customers. Develop and maintain a deep understanding of customers' businesses and needs. Handle client orders and requests, ensuring smooth activation.

Attending incoming and outbound customer via telephone, email and other medium. Deliver a high consistency customer service. Ensure correct representation of customer corporate and brand image on all interaction. Maintain product and procedural knowledge. Work on the additional task require by team management related to desk performance, quality, and customer satisfaction.

Provide continuous technical support via telephone and email related to Nikon Camera and accessories for Singapore, Australia, mainly for Hong Kong market. Conducting basic probing to determine next action for any software and to enquiries.

Consistently achieve the target throughout of year and Certificate of excellence awarded 2013.