CHAD TORCINO

➢ Generate contracts and credit card authorization forms, secure guests’ signatures and deposits in a timely manner so space is efficiently booked. ➢ Build BEOs and document all final arrangements with guests on BEOs including timeline, guest count, food and beverage menus, set-up, rentals, etc; update as needed. ➢ Communicate and work with restaurant culinary and service teams (BOH & FOH) to ensure seamless planning of events. ➢ Complete and distribute BEOs to the restaurant in a timely manner for the restaurant to properly prepare for each event. ➢ Regularly review upcoming BEOs and have thorough understanding of all requirements on upcoming events. ➢ Draft and print all event menus, place cards, cocktail cards, and other materials as necessary for all events, draft and provide floor plans as needed ➢ Inspect event space prior to the start of each event, provide staff with copy of BEOs. Ø Greet guests upon arrival and act as primary onsite contact for events and buy-outs before making an introduction to the service manager. Attend until the event is in progress. ➢ Ensure post-event follow up is consistently done with each guest including reconciling final billing, sending receipts and thank you notes. ➢ Participate in efforts to promote the private dining and events business through marketing, outreach, relationships with local businesses and organizations, and other cost-effective activities. ➢ Handle all daily incoming event inquiries via phone and email; and provide response within 12 hours of initial inquiry. ➢ Enter every lead in TripleSeat to build and grow guest database.

➢ Prepare proposals, contracts, and internal event documentation ➢ Serve as the main point of contact for clients from booking through event completion ➢ Timely communication to internal and external clients via telephone, email, written documents or in person. ➢ Maintain a refreshing attitude focused on positive friendly interactions with guests and staff ➢ Create and maintain relationships with clients to set and meet client expectations and deliver to those expectations. ➢ Showcase the event spaces and provide venue information so the guest is enticed and envisions their special day with us ➢ Communicate proactively with clients to identify their needs and to ensure guest satisfaction ➢ Conduct market research, gather information and negotiate contracts prior to closing any deals ➢ Follow up on prospective clientele following appointments to continue engagement ➢ Consistent report to scheduled shifts on time ➢ Work with all event vendors, including florists, rental company, security, parking. ➢ Meet with clients for additional walk-throughs to finalize event details. ➢ Assist with continual up-selling of clients and event throughout the working relationship. ➢ Assist in the development and implementation of marketing plans as needed ➢ Coordinate production and distribution of event posters, flyers and marketing material ➢ Utilize CRM software “TripleSeat” to track leads, manage customer interactions, and analyze sales performance. ➢ Collaborate with marketing teams to create promotional materials that enhance brand visibility and attract new clients. ➢ Negotiate contracts with clients to ensure mutually beneficial agreements while maximizing profitability. ➢ Coordinate closely with Food & Beverage and Operations to deliver a smooth event experience ➢ Cultivate and maintain a list of preferred vendors

➢ Meet with clients to discuss and determine their needs for room setup, catering, audio-visual equipment, and other services. ➢ Develop detailed event timelines, agendas, and budgets, ensuring they align with client objectives. ➢ Communicate effectively with clients, providing updates, answering inquiries, and offering creative solutions for event needs. ➢ Resolve any unexpected problems or issues that arise during the event to ensure smooth operations. ➢ Draft and manage Banquet Event Orders (BEOs) and other internal event documents in Caterease Software ➢ Oversee event setup, including room configuration, decor, and equipment. ➢ Assist in promoting the venue or facility through social media, printed materials, and outreach to potential clients and partners. ➢ Send Corresponds of events and cost to the clients and Members Ø Pull and Share updates to the Kitchen and Operations Team. ➢ Send Banquet Event Orders to the Internal Departments as needed. Ø Send Daily Event Reports to Club Staff Daily ➢ Help Creating Weekly BEO Packet and Distribution ➢ Creating a Menu Cards through Musthavemenus Website ➢ Member and Private Events Planning and Execution ➢ Assist with onsite day of Golf Outings ➢ Creation of new procedures and policies ➢ Coordinate with other department heads ➢ Assisting with Set-up and Moving of items onsite. ➢ Work with Kitchen Department to create smooth communication of changes. ➢ Providing Managers with BEOs, Room Instructions, Timeline and Diagram ➢ Assist with Club and Private Event Calendar planning. ➢ Determine the number of waiters and servers required for an event. ➢ Maintain and Manage Club’s Signups for Member Events (Monitor Sign Ups, Special Requests, Correct Information is place on Foretees and Diagram needs.

➢ Oversaw daily administrative operations to ensure smooth and efficient business workflows. ➢ Proactively manage calendars, meetings, and competing priorities for the CEO. ➢ Coordinated office activities, maintained internal systems, and ensured compliance with company policies and procedures ➢ Managed employment documentation, personnel files, and organizational records with accuracy and confidentiality. ➢ Supported leadership by preparing reports, handling correspondence, and coordinating internal communications. ➢ Act as the point of contact between the executives and internal/external clients ➢ Undertake the tasks of receiving calls, take messages and routing correspondence ➢ Coordinating travel and logistics for business trips, including booking travel, Dining, preparing itineraries and supporting executives in completing expense reports ➢ Overseeing general office processes, such as ordering office supplies for departments or leading administrative support staff ➢ Develop and carry out an efficient documentation and filing system ➢ Handle sensitive information discreetly and always maintain confidentiality. ➢ Maintain professional, welcoming presence for visitors and stakeholders.

➢ Welcomed and thanked guests to demonstrate appreciation for patronage. ➢ Provided exceptional service that reflected restaurant standards and core values. ➢ Checked inventory levels and recorded supply usage on log sheets or in company software. ➢ Helped management stay on top of supply needs by sharing information about low or spoiled inventory.