Chad Riebel

Proven leader in enterprise content management (ECM) and server operations, with a strong track record of driving cross-functional initiatives that improve efficiency, reduce costs, and align with strategic business objectives. Directed day-to-day operations and led efforts to streamline processes, implement best practices, and enhance service delivery across technical teams. Oversaw the development, implementation, and maintenance of enterprise-wide ECM solutions, optimizing document management, storage, and retrieval. Successfully led key initiatives including the Microsoft 365 migration and a complex data center relocation, ensuring minimal disruption and alignment with organizational goals. Served as the technical lead in migrating the TRAFX application from AIX to Linux, a mission-critical system responsible for 25% of company billing. Collaborated across departments including IT, compliance, and marketing to develop cohesive content management and operational strategies. Actively participated in merger and acquisition activities between 2018 and 2023, supporting strategic planning, due diligence, and integration efforts for four major and two minor acquisitions. Played a central role in security incident response, coordinating remediation efforts and restoring secure operations swiftly and effectively. Led the deployment of advanced technologies to enhance operational capabilities and ECM efficiency. Established key performance indicators (KPIs), conducted regular performance evaluations, and fostered a culture of continuous improvement and professional development. Managed vendor relationships, negotiated contracts, and ensured high-quality service delivery. Oversaw financial planning, cost center management, and forecasting to support responsible resource utilization and organizational financial goals.

I manage and mentor a team of two dedicated full-time server engineers, cultivating a collaborative environment that emphasizes high performance. My responsibilities include overseeing the design, implementation, and ongoing maintenance of our server infrastructure to guarantee both optimal performance and steadfast reliability. I spearhead the development and deployment of innovative server technologies and solutions, aiming to boost system capabilities and ensure scalability. In collaboration with cross-functional teams, I work to seamlessly integrate server solutions with existing network, security, and application frameworks. I am vigilant in monitoring server performance, swiftly addressing issues, and instituting proactive strategies to reduce downtime and enhance operational efficiency. I am also tasked with developing and implementing server management policies, procedures, and best practices that uphold our commitment to security and compliance. As a leader, I provide technical guidance and support to my team, fostering an environment of continuous learning and professional development. I conduct thorough performance evaluations, establish clear objectives, and offer constructive feedback. My role also involves managing server-related projects from inception to successful completion, aligning them with our business objectives and ensuring they are delivered on schedule. Additionally, I engage with vendors and stakeholders to assess emerging technologies and negotiate service agreements.

I determined the hardware and software requirements necessary to meet the demands of the new system, aligning with the organization's objectives. System data was analyzed to identify the essential hardware and software components to effectively meet user needs. I confirmed the stability, interoperability, portability, security, and scalability of the system architecture, ensuring solutions are robust and future-proof. By communicating with staff and clients, I gathered specific system requirements, converting these into technical specifications and solutions. In collaboration with engineers and developers, I designed and implemented enhancements for existing system components, improving overall performance and functionality. System operations were continuously monitored, proactively identifying and resolving current and potential future issues using tools like System Center Operations Manager and SquaredUp. I was instrumental in building and maintaining an enterprise Exchange 2016/2019 environment, securing a reliable and efficient email communication infrastructure. Additionally, I installed and configured MFA for server infrastructure, standardizing Single Sign-On (SSO) processes to protect access via remote desktop and console logins. As one of the two architects, I developed a highly available data center in a location geographically separate from our original site. Furthermore, I managed and administered Azure Active Directory (AD) and Azure Infrastructure as a Service (IaaS), optimizing cloud resource management and security.

• Managed Windows 2003 and 2008R2 systems, including Lawson Financial Systems, for 18 association banks, meeting SLAs. • Utilized Windows scripting in Command window and PowerShell to automate systems and streamline file processing. • Administered VMware virtualization platform, Cisco networking, EMC SAN, Compellent SAN, Microsoft Exchange 2007, and Backup Exec servers.