Chad R. Walker

• Senior parts counter person with twenty-six full time BMW technicians • Answer both retail and wholesale calls daily • Very well versed with Reynolds program and Reynolds Ignite programs • Responsible for assisting all mechanics and customers in purchasing needed parts. • Strong parts experience at the dealership level • Locate needed materials and parts through dealership and outside vendors • Assist in both daily and weekly inventories, responsible for ordering of parts, tires and accessories for BMW makes and models of cars, and Suv's. • Assist technicians with on hand parts and ordering of specialized parts for custom repairs • Work directly with service advisors to ensure utmost customer service • Focus is to deliver superior customer service every time • Train and coach new parts advisors.

• Assisted with developing and implementing process changes aimed at increasing revenue, decreasing customer issues and improving individual and team performance. • Prepared orders by pulling parts needed for service technicians. • Directly communicated and negotiate with suppliers, manufacturers, retailers and consumers, while ensuring part quality and fitment • Process customer orders and recommend additional parts for repair. • Assist with daily inventory, receiving, stocking and shipping. • Keep track of inventory to ensure that fast moving parts are stocked and available. • Assist service advisors with estimates and ordering parts as needed • Reynolds and Reynolds experience including Ignite • Work as a team to make sure customers are taken care of properly • Primary focus is to deliver superior customer service

• Underwrote first & second mortgage financing, on residential properties within Canada. • All underwriting done through Filogix Express lending system via the Broker Network. • Provided quick turnaround time and service, flexible terms and a common sense business approach when assessing applications. • Worked closely with province wide Broker Development Manager (BDM’s) to provide excellent broker service and to develop long lasting business relations. • Underwrote applications for small business owners and self-employed people through various businesses for self-programs. Full Doc’s, Lite Doc’s & Alt Doc’s programs. • Underwrote applications for people with former credit difficulties that included discharged bankruptcies, credit counseling, OPD’s

• ALD qualified – Personal lending Limits of 250k • Worked in the branch for first 2 years with BMO MBanx Direct • BMO Fraud courses levels 1, 2, & 3 completed. • Mortgage & Personal loan applications via Telephone & Internet service channels. • Performed Credit bureau analysis, & applied terms conditions of approved deals. • Worked on the pre-approved mortgage team, which followed up with clients of approved deals to complete / close, or help with the purchasing details of residential properties.(in co-operation with branches • Underwrote mortgage loans (up to $300,000.00) and personal loans (up to $100,000.00) via our branch network.