Arvind Kumar

o Business Apps and ERP process automation. o Business IT Operation support. o Hybrid infrastructure Management. o IT Service Delivery and support. o Information Security, Governance and Compliances. o AI advocate and promote ethical usage. o Customer Experience.

o Digital Transformation. o Business IT Operation support. o Cloud infrastructure Management. o IT Service Delivery and support. o Information Security, Governance and Compliances. o Customer Experience. o Greenfield Projects. o IT Team and vendor performance management.

o IT Operations Management: Business and customer IT infra, End user Computing o Cloud Infra Management: VMWare, Azure and AWS DCs o Digital Transformation: Business alignment, Innovation, app integration, and process Automation. o Information Security: VA/PT, ISO27001 governance and User Awareness programs. o IT Service Management: Incident, Problem, Change and Capacity Management o Greenfield projects Management. o IT vendor performance management o Team Management (assessment, skill development, conflict management, motivation) o Elevation of End user experience (with in Office or WFH/A environment)

1. Streamline Business IT Operations across branches. 2. Digitalization of Business Operation (streamline SAP S4Hana & implement 'ElChef' Mobile App). 3. Maintain IT security, governance and compliance in line with ISO27001. 4. Elevate end user experience (internal and external) 4. Business Application migration to cloud environment.

1. Organization wide Implementation of SAP S4HANA and manage hosted cloud environment. 2. Streamline IT Infrastructure & Operations. 3. IT Security and compliance.. 4. Digitization of business operation (IT Automation and mobile app development).

Managed end-to-end IT Infrastructure & operations of Skygourmet Catering Pvt Ltd. (A gategroup Member) for India. o IT infrastructure (Physical / Virtual) o IT Service Management o IT Network Security and Audit Compliance o IT Application Development & Support o IT Project Management o IT Expense / cost controls. Project Handled o Infra Project – Datacentre consolidation with VMware vSphere o Service Management – Streamline IT service processes across APAC region (Request / Incident / Problem / Change management). o App Project - SACS (In-House ERP), HRMS, SAP (FICO module), OPRS & RDA3 integration. o IT Security: End point protection, edge/ gateway security to comply with global security governance. o Cloud: User migration to office 365.

Managed end-to-end infrastructure operations for growing JDPL, entailing: - Production Systems, ERP Solution and Design, Gateway Security, Data Backup and Restore, Service desk Management, Internet Services, Virus Protection etc. Project Handled - Enterprise Business Application System on Linux Platform( Ruby Rails & MySQL ). o Scope, Design, Development & UAT of EBA. o Design, development & implementation of Loyalty web portal. - Implementation of VMware vShpere for Datacentre consolidation. o Defined IT Security Policies. o Build In-house 2 mini datacentre for application HA, DRS and Failover. o IT Budget, expense and cost controls..

Managed end-to-end infrastructure operations (for CCD having 900+ outlets in 102 cities) entailing: - Production Systems, Data Management, E-Mail Management, Network Services, POS Systems, Internet Services, Telecommunication, Website Management, Helpdesk Management, Virus Protection, Gateway Security, License Management, Domain Setup, Data Backup and Restore, Asset Management, Procurement (IT equipment). Managed, PMO activities for IT (Application / Hardware / Networking / Security / Data center). o ITIL based internal Service Desk & Project Portal for internal customer. o SAP (APP and Oracle DB) 3 box architecture on SUSE Linux. o Defined baseline IT security policies. o Defined IT Infra / Operation Support SLA for internal Customer. o IT budget, expense and cost controls. Project Handled - Core Network with multilevel fail-overs for 1000+ user capacity HO. - 7 Rack In-House Data-Center. - SAP Migration from ECC5 to ECC6.

Managed end-to-end infrastructure operations (of CCD having 500+ outlets in 80+ cities) entailing: - Data Management, Network Services, POS Systems, Internet Services, Telecommunication, Data Backup and Restore, Asset Management, Procurement (IT equipment). Managed, PMO activities for IT (Application / Hardware / Networking). o Defined IT Infra / Operation Support SLA for internal Customer.

Highlights  Ensured smooth functioning of Toyota / Ford / Hyundai Dealer Management Systems (ERP).  Managed and led a team of 12 System Engineers, Hardware Engineers, Computer Operators; handling Servers, Database and Networks on Microsoft, Redhat and Novell Netware along with Oracle8i/9i as database.  Coordinated with Software Developers (TDMS, FDMS, HDMS) for Oracle Form 6i.  Streamlined and enhanced the Network / System / Database Management. Managed Active Directory, Send Mail, Oracle and Security.  Introduced Intranet (inter branch connectivity) over RF for 4 locations across Delhi.  IT Expense / cost controls.

Highlights  Ensured smooth functioning of Toyota / Ford / Hyundai Dealer Management Systems (ERP).  Managed Servers, Database and Networks on Microsoft, Redhat and Novell Netware along with Oracle8i/9i as database.  Streamlined and enhanced the Network / System / Database Management. Managed Active Directory, Send Mail, Oracle and Security.

MBA (IT)

Electronics & Telecommunication Engg.