Connor Gorman

At Cloud Cap Films, I lead coordination and execution across high-volume film and commercial productions, supporting projects from pre-production through final delivery. My work spans branded content, commercial campaigns, and feature productions, collaborating with major clients including Netflix, Hallmark, NASCAR, EcoFlow, and Insta360 to bring products and stories to market through high-quality media. • Coordinated production operations across two feature films and numerous commercial campaigns, managing logistics, scheduling, and cross-functional communication across multiple concurrent shoots • Serve as a central point of execution between creative, technical, and post-production teams, ensuring alignment on timelines, deliverables, and production standards • Manage on-set and field logistics including crew coordination, talent scheduling, location planning, and equipment deployment in fast-paced production environments • Support DIT and media workflows, overseeing data handling, transfer integrity, and post-production handoff to ensure secure and efficient delivery pipelines • Implemented workflow tracking systems that reduced downtime by 20% and improved overall production throughput • Oversee budgets and vendor partnerships, negotiating services and optimizing spend while maintaining high-quality output standards • Developed internal dashboards and reporting tools to improve visibility into production performance, resource allocation, and project ROI • Standardized documentation and communication processes across teams, improving operational consistency and accountability • Recognized for solving real-time production challenges and adapting quickly to shifting creative, environmental, and logistical demands

As a certified Small Unmanned Aircraft Systems (sUAS) Pilot, I lead mission planning and aerial operations across commercial, government, and disaster-response environments. My work spans data collection, infrastructure support, and specialized UAV applications—including surveillance and environmental sampling—delivering actionable insights in complex, real-world conditions. • Executed 200+ flight sorties across austere and high-tempo environments, supporting surveying, inspection, and infrastructure assessment missions, including U.S. Army Corps of Engineers operations during Hurricane Helene recovery • Provided drone-based surveillance and security operations, supporting site monitoring and situational awareness in dynamic field environments • Contributed to the development of a custom UAS water sampling platform designed for use in commercial and chemical environments, supporting safe and efficient remote collection in hazardous or hard-to-access areas • Planned and executed flight missions in coordination with engineers, GIS analysts, and field teams, optimizing coverage, efficiency, and data accuracy • Supported data workflows and post-flight processing, improving turnaround time and ensuring reliable delivery of mission-critical outputs • Implemented verification and quality control processes to maintain data integrity across all operations • Maintained strict compliance with FAA Part 107 regulations and mission-specific safety protocols across all deployments • Developed SOPs and training materials to support operational scalability and team readiness for high-demand and emergency response missions

As an Air Traffic Controller in the U.S. Army National Guard, I coordinate the safe, efficient movement of military and civilian aircraft within controlled airspace, ensuring mission readiness and operational precision under high-pressure conditions. I balance split-second decision-making with strategic communication and risk management to maintain absolute safety and mission integrity. Directed real-time aircraft traffic and communications in dynamic operational environments, maintaining 100% safety compliance and adherence to FAA and military aviation standards. Designed, tested, and implemented new airspace procedures that improved coordination across multiple control sectors, enhancing flight sequencing efficiency and situational awareness. Led pre-mission briefings and supervised risk and safety assessments, strengthening operational reliability and readiness for both training and live-mission deployments. Collaborated with pilots, command staff, and adjacent control units to coordinate multi-aircraft missions, ensuring synchronization between air and ground operations. Utilized advanced radar, radio, and surveillance systems to monitor flight trajectories, manage clearances, and resolve conflicts swiftly and effectively. Trained and mentored junior controllers, fostering teamwork, discipline, and precision in mission execution.

Responsibilities: Training & Client Experience, Collaborate with internal and external stakeholders and develop training plans to fit the specific needs of clients & suppliers (i.e. regional clusters or full service locations training, new client onboarding training, client initiative training, etc.), Assess client training needs, Manage all client & supplier training projects, Develop and manage client and supplier training calendars, Prepare content and moderate and/or conduct webinar and in person trainings, Communicate with external stakeholders; provide training registration and recap reports, Ensure an ongoing positive experience for all OneSource users Training Support / Foundation: Create innovative and creative training materials in a variety of formats (i.e. written documentation, user manuals, PowerPoint presentations, e-learning, videos, etc.), Collaborate with internal marketing team as appropriate, Maintain training industry knowledge, stay current with tools and learn new products, Create and maintain a library of training documents and videos for clients and suppliers, Align with and further develop internal customer support representatives, Provide client facing customer service case reports and manage SLAs (response times), Assist with troubleshooting escalated user or supplier customer support cases, Provide reporting on outbound calls for new users and client campaigns Ongoing Management/Metrics: Provide quality control (for new client implementations or system enhancements), Recommend system enhancements to improve user experience, Develop customer satisfaction metrics and scorecards to ensure ongoing positive customer experience Implement tools (including training assessments) to measure to measure success and/or identify gaps, Measure user engagement (certificates, reports, surveys, etc.), Implement remediation plan for low performing users / clients, Participate in ad hoc projects.

The BuySmart Purchasing Support Desk is the initial point of contact for Compass operators who have Procurement questions or concerns. Provide guidance to multiple units across all sectors in ordering the products they need. Educate operators on parameters for ordering from preferred suppliers. Using knowledge and resources, resolve cases for operators on first contact as often as possible. Agents must know the who, what, where, and when of purchasing, including: Purchasing programs and processes Vendor performance relative to order accuracy, product quality, delivery and customer service Pricing questions Distribution systems Products on Managed Order Guides (interpret product descriptions, understand product differences and similarities, facilitate finding needed products, as well as adding products to MOGs) Special Orders Quality Assurance concerns How to find certain types of products or suppliers How various product programs work (i.e. linen, chemicals, smallwares, broadliners, etc.) Navigate through dozens of unique workflows to resolve problems of various types. Provide support for Online Order Entry Training support for operators new to the software Troubleshooting for operators when: Software goes down Vendors’ systems go down Software doesn’t perform as it should Operators experience connectivity issues Work directly with both distributors and manufacturers nationwide to resolve a wide range of problems for operators. Consult with the Field Implementation Managers (FIMs) as needed on problem resolution. Escalate issues as appropriate to supervisors/manager. Act as a liaison between operators and Foodbuy associates to resolve outstanding issues. Work to understand all answers gleaned from Foodbuy associates and/or vendors, and re-phrase answers as needed to ensure operators understand our reply. Work on special projects, both independently and as part of a team. Update shared site as information changes.

Raft guides at the U.S. National Whitewater Center are responsible for delivering safe, entertaining and thrilling whitewater rafting experiences to nearly 150,000 guests annually. DUTIES & RESPONSIBILITIES: Deliver a high quality rafting experience for 6-9 guests at a time in all weather conditions Evaluate guest comfort/ability and adjust raft experience accordingly to meet guest needs Guide up to 5 raft trips daily Perform River Guard shifts; ensuring guest safety on an assigned stretch of the whitewater channel

Duties and Responsibilities: • Perform basic office tasks including copying, filing, data entry, and faxing • Assisting sales staff on community outreach events and special Bobcats events. • Assisting ticket sales department with day to day tasks and requests • Helped provide qualified leads Knowledge, Skills, and Abilities: • Interest in all aspects of customer service • Highly motivated with strong written and verbal communication skills • Maintained flexibility regarding hours and availability • Multi-task oriented • Ability to work in a diverse environment • Personable, enthusiastic and energetic • Knowledge of Microsoft Word and Excel • Ability to research on internet easily and effectively • Retrieve, analyze and provide assistance with data

Ticket Operations Intern is responsible for working on all aspects of ticketing operations for the Charlotte Bobcats and Time Warner Cable Arena servicing Bobcats season ticket-holder accounts and patrons attending events hosted by the Arena. The responsibilities and duties include: Job Responsibilities • Maintenance of Bobcats Season Ticket accounts and likely distribution of tickets for the Bobcats 2013-14 season, which will also include, printing and mailing group/individual ticket packages. • Accurate fulfillment and timely processing of all account payments and ticket orders, • Update customer accounts in ticketing system as required, • Assisting the ticket office on event days (operating season ticket-holder window(s), crowd traffic control, etc.) including Bobcats games and/or other arena events • Provide support for special events run by other departments within the organization • Standard office procedures including filing, labeling and mailing

Developed grass-root campaign to promote on-campus athletics Assisted Ticket Manager with game-day operations, ticketing, staffing, and merchandizing Organize association functions to education members on industry trends and provide networking opportunities Responsible for New Member Recruitment through on-campus activities fairs; Freshman Orientation, Student Organization “ShowCase”, Mass Media

Stock Associates are reponsible for being Levi’s® Stylist by implementing a variety of functions and procedures relating to customer service, sales, merchandising, and store operations. Exhibit the behaviors and traits of a Levi’s stock associate Demonstrate ownership of stockroom organization (i.e. style, size, color) Ensure completion of shipments, transfers, damages and donations in a timely manner Ensure replenishment is done daily and accurately Ensure markdowns are done accurately and efficiently by appropriate deadline Audit sale items daily to ensure accuracy Report inventory needs to Operations and merchandise leadership team Responsible for housekeeping and reporting supply needs to management team Comply with safety and loss prevention policies

The purpose of this position is to support Store Management in attaining Levi’s® Store Iconic status. Sales Associate’s are responsible for being a Levi’s® Stylist by implementing a variety of functions and procedures relating to customer service, sales, merchandising, and store operations. Provide exceptional customer service to every Levi’s® Store customers. Meet or exceed established store and individual sales and performance goals daily. Comply with store security, safety, and loss prevention programs. Assist in maintaining store appearance in accordance with Levi’s® Stores visual presentation standards and general housekeeping procedures. Show a thorough understanding of Levi Strauss Company's history and heritage. Demonstrate excellent product knowledge. Provide exceptional customer service to every Levi's® Store customer using The 3C's of Success: Connect, Consult Close. Meet or exceed established store and individual sales and performance goals daily. Comply with Levi's® Stores cash handling guidelines. Comply with store security, safety, and loss prevention programs. Assist stock associates with replenishment and security tagging of merchandise on the selling floor as needed. Assist in pricing of merchandise as needed. Assist in physical inventory and cycle counts. Assist in maintaining store appearance in accordance with Levi's® Stores visual presentation standards and general housekeeping procedures.

Obtained CPR and First Aid Instructor Certification through the American Red Cross and American Heart Association Lead hands-on safety training workshops to certify medical professionals, health care providers, others requiring certification Prepared lecture-style presentations and interactive sessions to engage course audiences Managed inventory of equipment and supplies for each workshop Responsible for workshop paperwork including course rosters, exams, and certification cards

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