corey gibbs

end user support specialist

About

I am very passionate about technology and honing in on specific skills to build upon my technical thinking mind. I want to pursue a career that is centered around technology and a career in which I can use this technology to help others and solve problems. I see myself moving up within an organization and learning as much as possible along the way, so that one day, I may be able to give that knowledge back to others.

Country

united states

City

greenville

Industry

information technology and services

Skill

management, microsoft office, powerpoint, microsoft excel, public speaking, event planning, leadership, customer service, microsoft word, data analysis, research, support analyst

Experience

end user support specialist

michelin

2018-3 - Present · 8 yrs 7 mos

engineer level i

merit technologies, llc

2018-12 - 2019-3 · 4 mos

technical lead

clear touch interactive

2016-4 - 2018-3 · 2 yrs

Responsible for everything from answering all support tickets, diagnosing and repairing defective panels, and supporting all customer and company related issues.

guest service representative

e.p.i

2010-10 - 2013-12 · 3 yrs 3 mos

Manage crowds and act as an authoritative figure at events. Also, share knowledge of the event and maintain an orderly flow of traffic at each event. F

support analyst

tolt solutions

2015-8 - Present · 11 yrs 2 mos

* Answer inbound customer calls and troubleshoot through various issues involving network settings, computer freezes, POS issues, as well as research and find solutions to unfamiliar problems. * Manage multiple open and pending tickets, follow up on pending tickets, create new tickets, and prioritize tickets based on multiple variables. * Use technology such as VPN and VMWare to remotely access affected devices and troubleshoot issues. * Ensure the highest amount of customer service is met and ensure that the customer knows that their issue will be handled to the best of my ability.

technician support

clemson university

2013-10 - Present · 13 yrs

Answer phones and provide tech support. If no resolution can be met over the phone, the machine is then dropped by our office. Responsible for re-imaging machines, ghosting, reinstalling or installing new software. Updating software. Ensuring data is backed up correctly. Maintaining and organizing the stock room. Ordering new parts. Contacting users when there is a problem or when there machine is ready. Have to be very good at multitasking.

community assistant

pegasus residential

2013-5 - 2013-9 · 5 mos

5/2013-09/2013 The Summit at Cross Creek - Community Assistant A major, pivotal part of a team that took the leasing percentage of the community from 60% to 95% (the company's goal) within 3 months time. Learned to be very proactive and multitasking skills. Answered phones, responded to emails, data entry, and strong customer service skills.

accounting assistant

clemson university

2011-8 - 2012-1 · 6 mos

Federal Work Study Position - ECE Department 8/2011-1/2012 Worked as an assistant to the accountant of the Electrical Engineering department. Helped with clerical duties, filing, and some data entry.

head cashier

steve & barry's

2007-1 - 2007-7 · 7 mos

Floor Attendant and Head Cashier Responsible for maintaining a clean and tidy store environment, and also ensuring a fast and efficient checkout process for every customer.

designer

carolina automatic sprinkler

2014-5 - Present · 12 yrs 5 mos

* Began working as an intern and was responsible for uploading and managing over 40 years’ worth of files and drawings. · * Had to implement a plan to rename and log every file to ensure ease of access. Responsible for maintaining the file storage system and being able to access files for members of the company. · * Later began uploading these documents to a server and allowing access to multiple employees at once * as well as server based storage.