Gabriel C

• Act as a trusted strategic advisor to senior sales and business leadership, providing guidance on high‑value, complex global deals and non‑standard commercial scenarios. • Own end‑to‑end deal strategy and governance, balancing revenue growth, policy integrity, risk management, and long‑term customer value. • Proactively identify deal risks, dependencies, and execution gaps, influencing decisions early to ensure successful outcomes in ambiguous and high‑pressure situations. • Lead cross‑functional collaboration across Sales, Legal, Finance, Product, Operations, and Leadership to drive alignment, accelerate decision‑making, and unblock complex deals. • Serve as APAC Vendor Lead, strengthening vendor partnerships, driving accountability, and improving operational quality and scalability to support sales velocity. • Influence policy evolution, process enhancements, and Order‑to‑Cash improvements by identifying recurring deal patterns and systemic gaps. • Deliver executive‑level insights, summaries, and recommendations, enabling leadership to make informed, timely decisions. • Mentor and support Deal Desk peers, removing roadblocks, sharing best practices, and modeling Principal‑level ownership and judgment. • Independently manage priorities and initiatives, demonstrating systems thinking, resilience, and accountability while aligning with broader business goals. • Recognized for consistently driving operational excellence, revenue impact, and strong stakeholder trust across global teams.

•Acted as a trusted advisor to GCP Field Sales, partnering on the creation and execution of high value, complex enterprise deals and renewals. •Proactively identified and addressed deal risks, roadblocks, and execution gaps, ensuring sales momentum and positive client outcomes. •Presented Deal Desk account strategy, pipeline insights, and renewal readiness to sales leaders and reps, supporting effective planning and execution. •Built and sustained strong relationships with sales leaders and senior stakeholders, operating as a reliable escalation and decision support partner. •Engaged directly with clients through written, verbal, and in person interactions to drive clarity and alignment on complex deal structures. •Enabled end to end deal resolution across multiple markets and verticals, consistently delivering high quality service to internal and external customers. •Partnered closely with Legal, Credit, Revenue, and other cross functional teams to deliver efficient deal outcomes while maintaining policy integrity and customer experience. •Consistently achieved Objectives & Key Results (OKRs) while identifying opportunities to improve efficiency, consistency, and scalability within Deal Desk operations. •Trained, mentored, and supported members of the GCP Deal Desk team, contributing to capability building and knowledge sharing. •Maintained clear visibility of deal pipelines by forecasting impact, surfacing risks, and sharing client wins with managers and key stakeholders. •Served as a role model for change, continuous learning, and growth mindset, actively supporting team and process evolution. •Documented and shared operational best practices, particularly for complex and nuanced deal scenarios. •Cultivated strong partnerships with back office teams, acting as a primary point of contact and minimizing escalations through proactive collaboration.

• Served as a trusted advisor and go‑to partner for Sales teams, resolving complex challenges across Order‑to‑Cash (O2C) processes. • Acted as a subject‑matter expert on advanced Deal Desk activities, supporting complex deal structuring and influencing quota setting and bookings attainment. • Led ongoing and month‑end audit and quality reviews, ensuring accuracy, compliance, and operational integrity. • Drove cross‑functional initiatives supporting Sales, including rollout of new products and policies, and continuous improvement of O2C processes. • Owned and managed escalations across O2C issues from Sales and clients, ensuring timely resolution and minimal business disruption. • Ensured data accuracy across CRM and downstream systems, partnering with cross‑functional teams to reconcile impacts on billing, reporting, and analytics. • Identified, scoped, and delivered process and system enhancements that reduced friction and improved efficiency across pre‑ and post‑sales workflows. • Partnered closely with Legal, Finance, Revenue, and Operations to ensure adherence to Rules of Engagement and consistent policy enforcement. • Served as a coach and mentor to team members, supporting onboarding, day‑to‑day training, and collaborative problem‑solving. • Took end‑to‑end ownership of issue resolution, program‑managing cases across back‑office teams from initial triage through closure. • Analyzed recurring issues to surface systemic improvement opportunities, recommending scalable process and system changes. • Engaged directly with clients through written and verbal communication to resolve complex O2C issues and maintain trust. • Recognized for consistently going above and beyond to support Sales teams and clients while modeling strong ownership and collaboration.

• Supported the sales organization to operate effectively, efficiently, and in alignment with business strategy, enabling sales teams to focus on core selling activities. • Provided consultative support to sales representatives across email, phone, and in‑person interactions, guiding them through sales processes and special scenarios. • Educated and enabled sales teams on processes, best practices, and policy adherence, improving performance and releasing sales capacity. • Acted as a key cross‑functional partner, collaborating with internal teams to resolve special client and sales requests efficiently. • Generated and analyzed sales performance reports and dashboards, delivering insights that identified improvement opportunities for sales teams and Sales Operations. • Drove process adoption and continuous improvement, adapting quickly to evolving business processes and weekly operational changes. • Built strong working relationships across functions to resolve issues, reduce friction, and improve turnaround times in pre‑ and post‑sales workflows. • Developed deep expertise in LinkedIn’s CRM and ERP systems (SFDC & Oracle) to support accurate deal processing and reporting. • Served as a business partner to sales, identifying and executing operational enhancements that improved efficiency and reduced process bottlenecks. • Consistently met and exceeded Service Level Agreements (SLAs), delivering exceptional turnaround times and reliable support. • Acted as a primary point of contact for sales‑related queries and process enhancements, ensuring clarity and consistency. • Trained sales representatives on new and updated process enhancements, driving adoption and compliance. • Produced and improved sales dashboards and reports, enhancing data quality, visibility, and decision‑making for stakeholders.

Global Software Deal Management Team involves Drafting non-Standard Contract and also working with the internal teams such as sales, booking (OM), Collections, Customer agreement creation team and others across Oracle to ensure accurate customer data & revenue recognition with timely transaction and Reporting. Validating booking package of Software license and support for the direct and indirect customers (VAD & Partners). • Accountable for the non standard transactions, ensuring they are on Oracle policies and draft the contracts based on Approvals. • Analyzing the full contract and most significant business, financial and legal risks, Contracts include License; Support and Services Contracts of the customers and suppliers. • Validate all aspects of contract packages for accuracy and compliance with Oracle's Business Practices and Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness. • Closely works with external and internal stake holders to quote the requests as per the requirement. • Negotiate and explain Oracle standard clauses with the customer in order to get an Oracle standard contract accepted and signed. • Contract creation and validation, Contract signature and counter signature, • Aid to collections, credits, Agreement Creation, Booking and invoice departments, Demonstrates flexibility and works effectively in ambiguous situations. • Handling soft calls (both direct and conference) across teams when required to understand the complexity and faster transaction. • Provide deal support beyond assigned task utilizing experience. • Conducting Audit (Quality check) for ordering documents drafted by the team before releasing it to upstream team. • Resolving/clarifying queries for the internal team working in the downstream process.

• Record orders in Admin database system, permission services, send welcome email to customer’s users, notify technical installation and removal of hardware lines, produce invoice and collect money. • Liaise with Sales Order specialists, Account Managers, Client Trainers, Technical Staff, Credit Controllers and Data Compliance team. • Manage the sales order process through to billing, adhering to agreed turn-around times and processes working with the account team, customer and internal group’s support to ensure satisfactory completion of orders and technical teams. • Manage customer queries an satisfy customer expectations on order progress and delivery • Manage the review of pendings, various reconciliations and trial order reports to ensure timely release and removal of services • Responsible for managing customer orders, invoicing clients in a timely and accurate way and for handling and any order – related customer queries. • Handling escalations and client calls. • Accepting accountability for my own performance as well as my team. • Work applications include executing and processing transactions in SAP, Siebel, and Sales Force. • Recognized for dedicated performance and quality.

• Working on Siebel Application related to data maintenance Monitor and evaluate the team’s performance and provide feedback whenever necessary • Working on Account Activation and Inactivation • Working on INFORMATICA tool for data merging. • Manage customer data, cleansing and enrichment, ensuring the quality in Customer Zone. • Align data analysis requirements with business requirements. • Heading the social committee team • Quality Check on Contact Merge Project

• Profiling of Partners for APJ region(Asia Pacific Japan) • Creation of Unaffiliated Partners • Providing of Portal access to the HP New users • Maintaining Database of customers and reports • Relinking of HP Partners and providing access • Activating users • Quality check for the Team for APJ Region

Bsc in Biotechnology

PUC