claire gasteen

assistant director

About

'Strive for perfection in everything you do. Take the best that exists and make it better. When it does not exist, design it.' - Sir Henry Royce In my work, I seek positions in which perfection is always just out of reach. Where there is always something more to improve. Where I can take others by the hand and lead them, to or be lead by them, to create something better. In my future roles, I will be seeking environments where I can continue to strive, push forward, and improve. I will be seeking teams either to lead or be a part of that who share my drive to perfection. I will be seeking companies which understand that to progress, one must be progressive.

Country

australia

City

canberra

Industry

government administration

Skill

microsoft office, customer service, leadership, team leadership, management, coaching, business process improvement, project management, change management, microsoft excel, recruiting, customer relationship management, customer experience, crm, social media, salesforce.com, mentoring, data analysis, sap products, sap crm, multi disciplinary teams, report writing, cross functional team leadership, service now.com, software development, administrative assistance, administration, project documentation, risk analysis

Experience

program officer, contract management

education queensland

2017-9 - 2018-3 · 7 mos

* Primary contract manager - QLD Metro region for $240m+ program, around 100 contracts. * Providing extensive support to community based organisations and regional staff. * Strong focus on building and maintaining relationships across wide variety of stakeholders.

senior technical support

ibm

2011-8 - 2013-10 · 2 yrs 3 mos

Final level of escalation within Asia Pacific region. Key member of team to develop/deliver national training in Australian Consumer Law. Developed training and processes to improve regional performance. High level negotiation including international case resolution.

assistant director, contract administration

act government

2018-3 - 2018-12 · 10 mos

senior assessment operations officer

queensland curriculum and assessment authority (qcaa)

2016-11 - 2017-9 · 11 mos

High level project management, operational and administrative support for state Senior External Assessment trial including logistics, communications and briefs. Key member of the Marking Operation; end to end project management to recruit, train and support 400+ staff

team manager

australia post

2013-10 - 2016-11 · 3 yrs 2 mos

* National manager - 24/7 digital support project implementation, change manager. * Managed teams of contact centre staff in various disciplines; online, phone, social media, email, technical. Provided facility and logistical support to retail operations across QLD. * End to end staff recruitment including interviews, induction, training.