CF Wong

>> Operational Management Manage and administer all export customers on inquiries, sales order, shipment, credit control collection, outstanding payment, product quality and complaint. Responsible to perform order processing and follow up on time delivery. Provide customer service excellence. Manage export correspondence. Liaise with Logistic as well as Planning team to achieve smooth logistics operations and timely production scheduling. Coordinate with freight forwarders and coordinate internally for export shipment. Collaborate with Master Capacity Planner to optimize factory’s operations. Liaise with Planning and Procurement departments for support in stock supply etc. Responsible for the operational efficiency, productivity and profitability through effective management of the team and compliance with pre-set operational procedures. Work together with the team to implement business plan and forecast. Familiar with in-coterm, government agencies, laws and regulations for exportation to overseas countries. Thorough knowledge and practical experience on shipment policy and custom regulations. Liaison with GAD (Government Affair and Documentation) department in timely delivery of shipping documents. Assist Export Sales Manager in the development, analysis and preparation of reports. To carry out day to day operations in the department. Type of System Used - SAP >> Administrative Management Encourage quality and efficiency via a constant training, motivating and coaching of the team. Supervise, train and develop the team in line with the objectives, policies and procedures of the organization. Work closely with the account holder, customers and relevant departments in supporting sales growth. Assign and direct work, appraise performance, provide rewards and recognition. Schedule staff and approve overtime and vacations. Maintain knowledge of the company’s products. Maintain highest degree of confidentiality of all management matters.

Responsible for a full setup and day to day operation of the Order Fulfillment team. The team consist of 5 SILO – Order Entry, Order Change, Expediting, Backlog and Open Order Reconciliation team. Order Entry : Ensure all Customer purchase orders are entered into SAIX system accurately and in a timely manner. Order Change : Responsible on submitting and follow up closure on changes required to Customer backorder in a timely manner. Ensure timely and accurate shipment releases through proactive coordination. Expediting : To work on expediting Supplier shipment to ensure all commitment link to the Customer backlog are well maintained. Backlog : Backlog management to resolve any issue pertaining to backorder with the main objective to avoid delivery de-commitment. Open Order Reconciliation : Responsible for Customer backlog report by exercising Customer's change request. Feedback to the Customer on any delivery improvement related to all backorder. Type of System Used - SAIX (Sales Associate Inventory X-Ref), WCP (Work Control Program) and TOPS (Total Operating Solution) Responsible for the overall manpower planning and recruitment strategies for the establishment of a Service Excellence Team in Malaysia, in-charge to manage and support Customers from the South Asia region. To develop a comprehensive set of training program to ensure effective development of a pool of talents in the organization. Conduct training and review session for all new employees on-board. Drive performance management system. Coordinate performance planning, quarterly and annual performance review. Continuous review of the key measuring system – KPI and SLA, to ensure KPI reflect the right business deliverables. Plan and coordinates career movement and development for potential employees in line with the business requirement of the company. Review of the employee benefits and propose revision in line with the compensation policy that is competitive in the industry.

Lead a project starting from project bidding (RFQ) to development, volume production and product EOL. Drive the project team which consists of the designer, engineering, quality, planning and production team, for working together in meeting cost, quality, delivery and excellent service to the Customers. Coordinate all project activities for component and part development in meeting the defined schedule – from sourcing of the electronics component to board development, tool and fixture development, tool and fixture trial and buy-off and finally product assembly via prototyping build. Commercial negotiation with all vendors for a competitive costing to Customers – which include vendor for electronics component, plastic and metal part tool makers and injectors, vendor for packaging material and etc. Major communication point with Customers for internal team in area related to product design, tool design, material selection, part buy-off, prototyping or trial runs, industrialization and volume production. Support Customers on all aspect of engineering and commercial requirement. Managing of all commercial aspects and mitigate any risk coming from the project with the support from management. Generate and maintain all project documentation.

Control and monitor the incoming quality of the purchased material – mechanical parts as the major responsible commodity. Main communication point on material reject and root cause analysis, via on site visitation. Joint discussion with vendor on problem analysis and quality issue resolution through sets of trial run and experiment as well as SCAR closure. Manage rework and sorting activities with vendor to ensure continuous material supply to the production line. Continuous monitoring of part performance through weekly pareto analysis which act as tool for preventive measure on vendor’s quality performance. Work closely with Customers on setting up the quality requirement of parts in component level and have this requirement implemented across the factories. Provide training to vendor, in-house IQC and In-Process QC team on material quality acceptance standards. Responsible for vendor’s new part quality process – via PPAP (Production Part Approval Process) and FAI (First Article Inspection) buy-off. 6 sigma Greenbelt project focusing on vendor’s quality improvement.

Supervising and coordinating a group of inspectors in ensuring the compliance of incoming inspection as per company documented procedures and ISO 9001. Work with vendors on implementing corrective actions on non-conforming parts. Successfully implemented the “vendor and material classification” project to classify and grade vendors as well as parts for decision on the requirement for incoming inspection. Measurement equipment internal and external calibration activities. Manage of all customer complaint. Develop together with the Technical Support team, the product quality specification for incoming and outgoing requirement. Manage the company QMS and EMS documentation and compliance. Responsible as an Audit Program Manager to prepare audit milestone , prepare checklist and execution the of the internal audit plan.