chris whitley

* Driving key change initiatives across the Retail Bank, ensuring continuous investment and improvements are made to systems, products, processes and services. * Key accountabilities: * Responsibility for identification, conceptual development and prioritisation of business improvement opportunities. * Engaging and developing strong relationships with key senior stakeholders across the business to ensure projects and initiatives achieve agreed deliverables within required time, cost and quality parameters. * Identifying, reviewing, and mitigating potential risks, ensuring adherence to relevant risk policies and compliance with internal & external regulations. * Delivering business objectives at pace using Agile methodology, facilitating meetings to ensure smooth project delivery.

* gt * Being a key first point of contact for customers both face to face and by telephone. Providing excellent customer service that exceeds expectations. Dealing with a variety of customer queries and resolving customer complaints. > * Proactively seeking opportunities to offer customers additional products and services that will develop and deepen their relationship with Halifax. > * Handling large volumes of cash and transacting on customer accounts.

* gt * Working in a high pressure environment, managing a team preparing and serving hot and cold food to a high standard. Organising catering for large businesses and evening events. > * Maintaining 5 ratings for both cleanliness and customer satisfaction. > * Other responsibilities included opening and closing the store, managing stock levels and budgets, cash handling and banking on a day-to-day basis.

* gt * Sole responsibility for the kitchen preparing and cooking hot and cold food to a high standard, often catering for large numbers. > * Assisting in the management of the bar, maintaining stock levels and supervising and training staff.

* Responsible for delivery of high profile IT & business projects within the Hiscox Partnerships team, developing strong relationships with key business partners. Key accountabilities: * Delivery of Partnerships projects as part of the wider Hiscox portfolio * Creation and co-ordination of the Partnership Change strategy and plan, communicating this effectively to key stakeholders and managing the impact of any Hiscox change on Partners * Management of relationships with 3rd party delivery teams, ensuring projects delivery what’s required on time and to budget * Manage the delivery of any major tender opportunities with prospective partners

Specialised in System and Process Improvement. Delivered a range of technical business tasks to provide quality outputs in support of change initiatives, implementations and overall business making decisions. Key Accountabilities: > Worked closely with teams across the bank to understand issues, broken processes or suggested improvements and completed end to end process reviews, collating and analysing data to help shape change. > Engaged, managed and influenced key stakeholders, eliciting and compiling business requirements, ensuring the successful delivery of projects to reduce operating costs and increase efficiency within challenging deadlines. > Supported other business areas using SME knowledge of branch and telephony operations. > Identified opportunities for improvement by removing non-value adding processes.

* gt * Providing an excellent customer experience for all clients and building strong business relationships. > * Identifying financial needs through client interviews and providing solutions to make clients better off through the products available. Searching for and developing new business opportunities by contacting new/existing customers by telephone, email and in person. > * Working to tight deadlines, achieving sales and service targets by maximising opportunities with clients and consistently motivating and developing myself. > * Completing all roles and tasks required while adhering to Bank rules, procedures and policies in the areas of risk and compliance.

President of the York Centurions American Football Team.