Cesar Rosas

Senior Regional Service Manager @ KETTLER

About

Facilities and Operations Executive with 20+ years of progressive experience leading large-scale, multi-state, and regional multifamily portfolios. Proven expertise in strategic facilities management, capital planning, and enterprise-wide program development, with a track record of enhancing building performance, reducing risk exposure, and driving financial outcomes. Recognized for bridging executive strategy and operational execution to deliver scalable solutions. Capital Projects & Due Diligence: Over a decade managing $5–7M+ annually in capital projects, leading property inspections, acquisitions, and dispositions. Skilled at delivering projects on time and within budget while safeguarding long-term asset value. Facilities & Operations Leadership: Expertise in risk management, compliance, and sustainability initiatives that enhance efficiency, reduce incidents, and lower costs across diverse portfolios. Financial & Vendor Management: Proven P&L responsibility in budgeting, contract negotiation, and vendor partnerships, ensuring optimal ROI and portfolio performance. Training & Talent Development: Known for building bench strength, leading regional training programs, and developing bilingual teams that deliver consistent service excellence. Bilingual (English/Spanish) and recognized for leading with a balance of strategic vision and hands-on operational expertise, enabling organizations to achieve both near-term efficiencies and long-term asset growth.

Country

United States

City

Charlotte

Industry

Real Estate

Skill

Facillities Management, Capital Project Management, Risk Management, Sustainability / Energy Management, Contractual, Leadership, Capital Improvement, Project Management, Intercultural Communication, Training, Customer Service, Property Management, Apartments, Customer Satisfaction, Team Building, Contract Negotiation, Recruiting, Budgets, Operations Management, Team Leadership

Experience

Senior Regional Service Manager

KETTLER

2026-2 - Present · 8 mos

Charlotte, NC

National Director of Facilities

RKW Residential

2019-4 - 2025-9 · 6 yrs 6 mos

Miami, Florida / Charlotte, NC

• Responsible for capital projects including scoping, budgeting, and project management (approx. $5-7 million/ year). • Lead risk management and safety for the entire portfolio (over 80 multi-family properties). Responsible for determining most economical use of resources. • Manage site inspections, due diligence and other programs to ensure building standards and talent development. • Developed and implemented maintenance and energy management programs, advancing sustainability goals and reducing operational costs. • Partnered with executives on resource allocation, achieving the most economical use of portfolio-wide budgets.

Senior Service Manager

Mill Creek Residential

2017-1 - 2019-4 · 2 yrs 4 mos

Miami, Florida, United States

• Leadership for acquisitions, dispositions, and property lease-up. • Responsible for hiring and talent development. • Led vendor negotiation and negotiated start up contracts.

Regional Education Specialist (East Coast)

Camden Property Trust

2012 - 2016 · 4 yrs

Miami/Fort Lauderdale Area

• Responsible for training and development of all East Coast service associates to provide superior skills, professional development, and customer service.   • Identified business training needs, and developed timely and effective solutions including creating and improving service training programs. Led translation of the training material into Spanish.   • Trained in person and via web- expertise includes classroom (workshops, seminars), vocational environments (training on demand), and online (webinars).   • Participated in Quality Control Assessments for capital expense projects including lobby renovations, apartment repositions, swimming pool renovations, and RTUs replacements.

Regional Service Support & Training Specialist, Southeast Region

Archstone

2007 - 2012 · 5 yrs

• Worked with Vice President of Operations, Operations Managers, Community Managers, and Service Managers to ensure a high level of low-cost preventive maintenance for all properties in the Southeast region (garden, mid-rise, high-rise) by establishing preventative maintenance policies and procedures.   • Participated in annual capital budgeting process; Evaluated and recommend capital improvements. Projects included apartment renovations, roof replacement, pool resurfacing, exterior painting, siding and/or stucco replacement, RTUs and A/C replacement.   • Responsible for interviewing all new maintenance associates and recommended continuing education programs for new hires to enhance their knowledge and/or skills required for the job.   • Supported acquisitions, dispositions, and lease-up.   • Developed and facilitated customer service and technical skill training for service associates,  including in person and webinars.

Service Manager

Archstone

2001 - 2007 · 6 yrs

Washington, District of Columbia, United States

Service Manager for various mid and high rise buildings, including luxury and lease-up. • Interfaced with development, construction, design, and leasing teams to ensure successful building turnover. • Managed service team and vendor relationships in order to maintain company standards.