Cesar Perez

• More than 15 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. • Successful operation with new accounts to generate growth, revenue and acquire new accounts. • PNL Management • A team player acknowledged as “Total Quality Customer Service Professional.” Creating a team environment using team builders and corporate activities to motivate and obtain employees trust. • Innovative to create new processes and activities that improve the performance and gain revenue. • “Develop and plan, conduct audits and variance analyses. • “Open door policy” advocate, used to create a more trusted environment within staff and employees following the vision and mission of the organization within the professional guidelines. • Possess solid computer skills. Excellent working knowledge using Windows and Mac systems; Microsoft Excel, WordPerfect, Microsoft Word. • Results oriented, well organized and proactive. Work well under pressure and goals. • Excellent interpersonal and communication skills. English native speaker. Fluent oral and written Spanish. • Motivational Speaker for different areas, such as self-esteem, setting personal goals and achieving success at a personal and professional level with the ability to train, motivate and supervise customer service employees. • Startup Account Management • Market Research • Managing Blue Chip Clients • Growing/expanding accounts • Process Management • Chairing Meetings • B2B Account Management • Rapport Building Skills • Project Planning • PNL Management