Cesar Ordaz Hernandez

Responsible for the purchase of telco, fiber, and electronic components utilized in custom and stock offerings of a 15 million dollar original equipment manufacturer (OEM). Tracked and monitored all components, sub assemblies, and finished goods utilizing 'Method' CRM in order to maintain healthy inventory levels and lesson production lead times. Created purchase orders, established billing terms, and freight/inco terms with national and international (ie. China and Taiwan) vendors based on production and sales demands. Kept records of all purchase orders and emails, followed up with vendors, communicated lead times, ready dates, ship dates, and transit dates with production/management team. Prepared 'request for quotes' (RFQ's) and negotiated pricing based on product usage and availability. Always looking to lower costs and increase profitability. Collaborated with engineering in maintaining bill of materials (BOMs) of all builds current in order to establish accuracy and consistency throughout the ordering and build process. Also helped production team disseminate the information. 'Kitted' all the purchased parts and components and planned production builds alongside of production manager.

Responsible for handling of all imported and exported telecomunication products.

Trained new hires. Supervised front desk agents and made sure daily tasks were complete. Proactively mitigated customer issues and complaints. Managed hotel vendors and properly escalated any serious safety issue. Upheld a high level of customer service. Handled high volume of check ins/outs (300 rooms) Experienced in over the phones sales and high call volume.

Managed high levels of check ins/out (200 rooms). Over the phone tele sales, high call volume. Operated as the hotels concierge. Upheld cleanliness of the front desk. Escalated customer complaints to management.

Managed online client accounts via CRM SalesForce. Responded to inquiries via our website, telephone, and email. Troubleshot online customer issues and escalated them to appropriate teams if necessary. Provided inhouse sales team statistics on customer satisfaction and retention rates.

Enrolled in theater class and also took public speaking.