Cesar Barbosa

• Served as the primary interface between Philips' Cloud Operations (SaaS, IaaS, PaaS, and OaaS) group and both internal and external clients globally, facilitating communication between key stakeholders at the executive and operational levels to ensure successful management of customer lifecycle. • Developed and maintained multiple client relationships through proactive communication, continuous KPI monitoring, and effective cost-optimization initiatives within Philips/AWS cloud infrastructure. • Led internal initiatives as a project manager across the client experience team, ensuring timely execution, detailed tracking, company compliance, and continuous improvement in in CRM use (ServiceNow), client surveys, and quarterly business reviews. • Designed and automated a new analytics framework using AI tools to better assess and process client feedback scores (CSAT/NPS), simplifying executive reporting and generating actionable insights based on survey results. • Spearheaded clean-up initiatives that uncovered overlooked service terminations, leading to annual savings of approximately $150K.

• Main interface between largest regional provider (U$2M monthly spend) and company's internal global client managers and senior leadership team, serving as a focal point for problem solving, change management, processes optimization and development of growth opportunities. • Close collaboration with Sales, Finance, Procurement and Operations areas to track provider’s KPIs, such as spend trend, quotes conversion rate and tracked ongoing open issues, to ensure quality of purchased service on all fronts across 16 countries. • Main lead in contract renewal negotiation in 2023 (U$15M annual spend), overseeing all workstreams --from regulatory to product management-- making sure critical milestones were hit and that new terms and conditions resulted in commercial and operational improvements for both parties.

• Main interface between company’s largest customer (U$2M monthly revenue) and internal senior leadership team, serving as a focal point for problem solving, processes optimization and and growth opportunities. • Collaborated closely with Sales, Finance and Operations areas to track customers’ KPIs, such as quantities of revenue trend, sales conversion rate, ceases and NPS score, to ensure quality of provided service on all fronts across 16 countries. • Increased monthly revenue by over U$70k through extensive inventory revisions and successful negotiation on pricing of selected additional services. • Trained and coordinated three client managers at a regional level (Argentina, Colombia and Mexico), while being the main representative for the Brazil.

• Promoted in 2019 from Business Management Leadership Development Programme • Developed and implemented inventory and financial management tracking tool for company's second largest customer in Brazil (U$200k/m), which was later adopted and used by all domestic and regional customers. • Raised a support team member’s performance from lowest annual evaluation score to receiving a promotion in the scope of 13 months by challenging status-quo and implementing continuous improvement practices, such as use of GTD methodology. • Successfully modeled a dynamic forecasting tool for customer's financial flows during end- of-contract negotiations, resulting in +U$20k in monthly revenue.

• Structured sales process after studying local market and benchmarking national and international competitors. • Secured company’s first few customers after successful positioning of its service. • Consolidated business’ roadmap for international expansion in Chile and Brazil. • Optimized, together with teammates, company’s website visuals and functionality, in addition of creating and editing a short introductory video of its service.

Selected for Trainee/Talent 2015 program. • Part of rotational practice –exposition to and analysis of Sales, Production & Distribution and People Management processes during first three months. • Increased routine processes efficiency by about 70% through VBA coding. • Designed a self-guided web portal to monitor expatriation processes more intuitively. • Delivered substantial savings by prospecting and selecting alternative immigration services vendors.

• Established an energetic and socially active community among 65 residents on my floor through good humor, personal involvement, and promotion of engaging hall events.

• Presented benefits of social media recruiting strategy to company’s co‑founder and persuaded subscription to online service that increased candidates’ database by 80%. • Constructed network of Brazilian recruiting professionals and bridged communications between them and managing partners in the US, enabling company to enter and establish market presence in Brazil. • Structured company’s operations in Brazil by spearheading direct candidate contact and bridging communication with hiring partners in client company.