Cenk Kaynak

Led end-to-end onboarding for B2B clients, including training, technical setup, and product demonstrations. Served as the primary support contact, resolving issues via email, chat, and calls while coordinating with engineering teams for bug fixes. Monitored key success metrics and optimized client workflows to enhance customer satisfaction and retention. - Managed ticket workflows and tracked onboarding progress, CSAT, and resolution times to improve operational efficiency. - Built strong relationships with clients by aligning product capabilities to business goals, contributing to higher retention rates. - Collaborated with product and marketing teams, sharing customer insights to guide feature rollouts and continuous improvement initiatives. - Provided technical guidance and support for seamless adoption of software solutions across international clients.

Provided technical support for B2B SaaS clients, handling complex support cases and collaborating closely with engineering teams to optimize system performance. Played a key role in improving workflows, documentation, and customer self-service, contributing to faster issue resolution and enhanced user experience. - Classified and organized all incoming support tickets; single-handedly created the Jira ticketing system, reducing misclassification by 30% and improving workflow efficiency. - Collaborated with engineering teams to implement a new debugging process, decreasing issue resolution time by 30%. - Created and optimized user guides and playbooks, increasing user self-service rates by 15%. - Reduced average ticket response time by 25% through proactive support and system optimization. - Collected and analyzed evidence for debugging, supporting customer data integration, product configuration, upgrades, and optimization. - Advised and assisted clients on designing and implementing customized internal SDKs, scripts, plugins, and widgets for seamless integration and deployment. - Evaluated customer configurations, reviewed proposed changes, and provided recommendations to improve system performance and user experience.

Provided technical service engineering and clinical application support for robotic systems, collaborating closely with international partners such as Loccioni (Italy). Attended hands-on training in Italy to enhance technical skills and contribute to joint problem-solving initiatives. - Delivered service engineering and clinical support for robotic systems, reducing system downtime by 20% through preventive maintenance. - Led mechanical installation, calibration, and validation of robotic systems, reducing installation time by 15% and improving accuracy. - Provided remote troubleshooting, resolving 90% of issues without on-site intervention, improving response times and client satisfaction. - Scheduled and coordinated maintenance and training programs, increasing client satisfaction by 15%. - Conducted technical negotiations with international suppliers to ensure optimal service solutions. - Attended 20+ international trainings and events to stay updated on the latest robotic technology advancements.

-Learned, defined and helped manage subsystem requirements. -Assisted supervisor and project leaders, improving operations performance with technical solutions. -Updated and tracked project plans, schedules and timelines.