Celso Mande

Essential Responsibilities: • Guide key organizational and digital initiatives to strengthen structure, processes, and systems. • Oversee IT governance, enterprise architecture, and technology modernization. • Partner with leadership to improve efficiency, governance, and enterprise-wide impact. • Support strategic projects that lay the foundation for technology and innovation transformation.

Essential Responsibilities: • Lead the IT and Business Analysis Department, overseeing the implementation, development, support and integration of enterprise information systems. • Act as a strategic interface between Management, business units and IT, translating organizational objectives into functional requirements and technology solutions. • Drive digital transformation, operational efficiency and innovation initiatives across the organization. • Coordinate multidisciplinary IT teams and manage strategic technology vendors and outsourced services. • Supervise business and technology projects, ensuring regulatory compliance, risk management and value delivery. • Analyze technical and commercial proposals, prepare formal assessments and manage technology and service contracts. • Anticipate operational risks and improvement opportunities within core processes and systems. • Ensure IT governance, documentation standards, change management and quality of deliverables. Key Achievements & Business Impact • Supported the definition of the company’s Corporate Strategic Plan, contributing to the alignment of technology, business priorities and risk considerations. • Participated in the implementation of the company’s Project Management Office (PMO), contributing to project governance, standardization and delivery oversight. • Led enterprise-wide process mapping, internal control and corporate risk initiatives, improving governance and operational efficiency. • Delivered the implementation and upgrade of core insurance systems, CRM and cloud-based infrastructure. • Strengthened collaboration between business and IT, improving execution speed and decision quality. • Supported management decision-making through structured analysis, feasibility assessments and impact evaluations.

Essential Responsibilities: • Work in collaboration with stakeholders to build trust and understand their goals, motivations, constraints, risks, and operational environment; • Manage the requirements lifecycle; • Coordinate and perform the maintenance of solutions, ensuring change management and documentation; • Coordinate and participate in projects, ensuring compliance with regulatory requirements and internal policies; • Detect events and determine the appropriate control action.

Essential Responsibilities: • Ensure that reported incidents are registered and executed. • Propose state of the art solutions aligned with business needs and understand its impacts. • Control and monitor project’s activities and guarantee that tasks are carried out in full compliance with regulatory requirements and internal company policies. • Assure high quality deliverables through exhaustive unit, integrated and user acceptance testing, and contribute with the elaboration of functional and technical documentation. • Monitor core systems and others services.

Essential Responsibility: • Assure high quality deliverables through exhaustive UAT. • Member of the establishment committee for the creation of an internal insurance company. • Contributed to the initial organizational, operational, and systems setup. • Supported the definition of information systems and technology requirements. • Participated in the design of core processes, workflows, and internal controls. • Assisted in aligning operations with internal governance and regulatory requirements • Identified and engaged potential partners, supporting preliminary discussions and alignment on collaboration opportunities.

Essential Responsibilities: • Perform supplier research, identification and onboarding. • Conduct RfQ analysis. • Negotiate purchases and contract for services with approved partners. • Manage POs of product and contract of services. • Assists in data mining and producing KPIs reports. • Offer creative solutions to support sourcing initiatives.

MSc Dissertation: Factors Affecting User Choices In Use Mobile Payment Systems

BSc Honours Project: Trustworthiness of Text-To-Speech Voices in Medical Applications BSc Project: Fitness Centre ERP System