Celina Townsend

Oversee daily operations of total store, managing a team of 160+ colleagues Maintain weekly store sales of 800K Daily management of customer needs, reviewing and actioning customer comments and concerns Review daily conditions of Fresh and Dry Departments and execute Company direction Review total store schedules to ensure proper business coverage Ensure proper hiring needs are addressed from part-time colleagues to Department Managers and Assistant Store Managers Identify talent potential and develop the “bench” of colleagues Responsible for reviewing and actioning Store financial metrics to be better than budget Consistently manage store labor to be at or under budgeted targets 2023 recipient of CORE values award for Care 2023 Most Improved Shrink award

Oversee Center of Store operations for Large Volume store ($1Million+ in sales/week) Manage 3 areas of the store with 30+ colleagues per area Review department scheduling and make adjustments as per Business needs. Work closely with Store Manager to review YTD and WoW sales to accurately estimate store sales Accurately order product to fill displays, perimeter areas Follow Company asks and execute on Business direction Review weekly metrics and develop action plans to improve areas below target

Managing a team of 30+ colleagues Managing the daily needs of the dept. Assigning and delegating tasks to the team Ensuring the daily orders are completed efficiently and on time for customer pick up Reviewing Daily and Weekly metrics Communicating with depts in the store to improve fill rates Handling customer comments and complaints Improving Fill Rate and Found Rate averages Maintaining 100% Ready on Time averages while processing 800+ orders/week

Writing schedules with a set amount of hours Managing the daily needs of the dept. Managing manual orders of fresh products Assigning and delegating tasks to the team Managing shrink and scrap within the dept.