Cedric L.

(Teams based in Dallas, Texas, United States and Medellín, Antioquia, Colombia) • Reviewed and moderated 2 active communities with 1000+ interactions of user-generated content, chats, chatbots, and audiovisual content daily • Developed and enforced community standards to ensure community safety across 3 Twitch channels and 2 Discord servers, mediating and resolving 11 interpersonal conflicts • Built and maintained a repository of bad actors and strike list to ensure fairness of community standard enforcement • Lead team of 4 moderators, onboarding and training moderators

• Proactively identified and resolved harmful ads, ensuring member safety and trust. • Acted as a subject-matter expert for fraudulent ads, leading projects to enhance reviewer accuracy. • Managed internal stakeholder escalations effectively, maintaining strong communication channels. • Created and analyzed reports to identify trends, providing valuable insights to stakeholders.

• Organized social and educational events for the Omaha 2SLGBTQIA+ community as co-lead of LinkedIn's LGBTQ+ Employee Resource Group. • Spearheaded initiatives to foster an inclusive and supportive environment for LinkedIn employees, allies, and potential candidates. • Collaborated with Omaha ERG+ leaders to engage, educate, and empower individuals within the LGBTQ+ and broader ERG community.

As an Ads Abuse Analyst at LinkedIn, I successfully resolved fraud and non-compliant ads, managed escalations, and communicated trends to stakeholders. • Proactively identified and resolved harmful ads • Managed internal stakeholder escalations effectively • Analysed reports to identify trends and communicate findings

Contingent Workforce Trust & Safety Content Analyst through Synergis IT + Creative, Abusive Content Enforcement Team In my role as an Abusive Content Enforcement Analyst at LinkedIn, I researched and resolved account takeover and TOS violations, managed internal escalations for fraud and disputes, and provided feedback to management for necessary changes and updates. This led to a safer online environment for all users. • Ensured user safety and compliance by resolving account takeover and TOS violations • Maintained trust and integrity within the platform by managing internal escalations for fraud and disputes • Contributed to a safer online environment by providing valuable feedback to management

• Provided regular summaries on business health, ensuring stakeholders were informed and decisions were data-driven. • Led implementation of new technologies throughout all business locations, improving operational efficiency and customer experience. • Reviewed and audited sensitive personal employee information for compliance and payroll accuracy, ensuring data security and legal compliance.

• Conducted qualitative and quantitative studies, developed questionnaires, and analyzed data using R and Excel. • Created client deliverables such as PPT reports, user experience maps, and Tableau dashboards. • Collaborated with teams to enhance customer feedback and agent scorecards for IntouchCX in Winnipeg, Manitoba, Canada.

• Executed targeted marketing initiatives to promote upcoming shows by establishing third party activations through business to business marketing • Collaborated with entertainment companies and 3rd party businesses B2B activations at events including Bruno Mars 24K Magic Tour, Guns N' Roses, OneRepublic, Winnipeg BBQ&Blues Festival, and Darcy Oake • Conducted research on various Canadian markets capturing an assortment of data • Worked with department heads to assess their research needs for a new initiative and create a concise and user friendly way to present the data • Contacted venue representatives across Canada to gain insight into the logistical capabilities and the local market

Department of Linguistics– SLX Lab, Database Management and Webmaster • Cold-called individuals in visited communities to generate interest in projects and acquire contacts for third-party activations • Conducted sociolinguistic interviews to gather data on local communities and speech patterns • Managed project website, assisted in writing scripts for site automation • Created and managed Google Drive shared folders and spreadsheets to facilitate access to information for other research assistants in field work

• Acted as liaison between guests, staff, and management • Tailored guest experiences to their individual tastes and built relationships with them • Built and maintained program to manage inventory and generate purchase orders and cost lists • Demonstrated an ability to adapt to rapidly changing situations with limited resources

• Demonstrated ability to handle high stress and volume of guests while maintaining positive, professional atmosphere • Managed hotel reservations, inventory, and facilitated guest experience

Dissertation title: Intonation as a predictor of success in call centre customer-agent interactions (Supervised by Professor Alice Turk) Core subject areas: Call centre interaction Statistics Natural language processing Phonetic analysis (acoustics) Language policy Quantitative sociolinguistics/language variation and change R statistical computing language

Woodsworth College Core subject areas: Linguistics Language variation and change Phonetics and phonology Spanish language Polish language Polish cultural studies