Cedric Galataud

Manager, Global Technical Training & Field Services Representative @ CAE

About

Proven technical support leader with experience leading multidisciplinary teams while keeping high engagement from them. Proven ability to lead effectively, collaborate with other teams or departments and focus on customer satisfaction. Successfully manage multiple tasks and handle changing priorities & deadlines with ease.

Country

Canada

City

Greater Montreal Metropolitan Area

Industry

Aviation & Aerospace

Skill

Microsoft SQL Server, SQL, Oracle, Oracle SQL, Oracle Enterprise Manager, C#, Team Management, Team Leadership, Software Development, Software Project Management, Flight Simulation, UML, .NET, Agile Project Management, Visual Studio, MS Project, Accpac, T-SQL, ASP.NET, Agile Methodologies

Experience

Manager, Global Technical Training & Field Services Representative

CAE

2024-3 - Present · 2 yrs 7 mos

Montreal, Canada

Group Leader, Customer Service

CAE

2017-1 - 2024-3 · 7 yrs 3 mos

Montreal, Canada Area

I led a group of Performance, Aircraft Systems and Comms software specialists. • Led a multidisciplinary team of engineers/specialists in two locations • Was responsible for the planning and execution of issue resolution • Built a successful team of 6 Customer Service Specialist in China to support our Chinese customers • Responsible of Technical support manloading • Collaborate with Civil and Aftermarket departments in the deployment of projects • Collaborate with Global Engineering on special initiatives • Led multiple Objectives and KPIs and responsible for monthly Governance reporting • Owner of multiple department IT tools • Coach and mentor staff in their development • Responsible for hiring, training, and performing annual review • Maintained a high engagement level within the team

System Software Specialist, Customer Service Engineering

CAE

2011-7 - 2017-1 · 5 yrs 7 mos

• Software specialist on Comms and Ancillaries systems. • Responsible to fix customer deficiencies on different generations of full flight simulators and low-level devices • Root cause analysis, Testing and Validation of the proposed fix • Responsible for hiring, leading and coaching interns • Communicate with customers • Lead multiple Objectives and KPIs and responsible for monthly Governance reporting

Lead Analyst / Programmer

Fruits & Passion Boutiques Inc.

2003-10 - 2011-7 · 7 yrs 10 mos

Under various Windows and Web application development projects, I acted as an analyst / programmer and team leader. I was also responsible for installing, configuring, maintaining, and optimizing servers and SQL databases.

Analyst / Programmer

ESI Software

1999 - 2003 · 4 yrs

Involved in multiple Windows and Web applications development mandates, I intervened as an analyst and developer. I also acted as project manager and supervised a team of developers.