Cedric Thompson, CAM

Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) for designing branding and marketing materials. Specialized in creating unique and impactful visuals tailored to small businesses' needs. Skilled in conducting comprehensive research to deliver effective and targeted design solutions. Experienced in developing brand identities, including logos, color schemes, and typography. Capable of translating client requirements into compelling and professional design concepts. Adept at managing multiple projects simultaneously while meeting deadlines and maintaining quality.

Mid-America Apartments/ Property Manager March 2020 - PRESENT, Jacksonville, FL Awards: Outstanding Rent Performance - New Lease (2020 East Division) Manage the daily operations of a 450+ unit community, overseeing leasing, maintenance, resident relations, and budget performance to ensure smooth, efficient operations and exceptional resident satisfaction. Lead, train, and mentor a team of 10 (leasing and maintenance staff), promoting a strong customer-first culture and driving employee engagement, development, and retention. Coordinate rent collections, enforce lease compliance, and handle resident conflict resolution, evictions, and renewals while maintaining adherence to Fair Housing regulations and company policies. Develop and implement property-wide marketing strategies and outreach programs to maintain high occupancy levels and competitive market positioning. Collaborate with vendors and contractors for service bids, contract negotiations, and capital improvement projects, ensuring cost-effective solutions that meet quality standards. Prepare and analyze monthly financial reports, expense tracking, and variance reviews to maintain budget performance while optimizing NOI. Maintain audit-ready files and uphold compliance with corporate, legal, and safety standards. Serve as the primary liaison between regional leadership and onsite operations, providing strategic input and problem-solving support.

-Assisting with leasing, marketing, and directing the day-to-day operations of maximizing occupancy and profit performance for 21 communities throughout Northern & Southern Virginia, Maryland, and Washington D.C. -Responsible for hiring, training, and mentoring new and current leasing personnel in the East division through onboarding programs, training classes and webinars, and performance evaluations. -Preview and provide feedback on new programs, policies, and strategic initiatives training prior to roll-outs. -Performing and implementing marketing initiatives for MAA communities as well as providing personnel with ideas for networking and marketing in their local area. -Assist with the creation of marketing materials for communities, course guides, and training brochures that enhanced the leasing personnel’s understanding sales tactics and customer service.

-Leasing high-end apartment homes at a luxury community to prospective residents. -preparing and maintaining contracts & files for all residents. -Assisting in marketing efforts within local community to promote the property positively and to help bring in prospective residents. This includes implementing and carrying out marketing efforts such as outside marketing calls.

-Developed and project-managed multimedia campaigns. Collaborate with clients from concept to production and launch of regional print, Web, mobile-device and social-media campaigns that routinely exceed client expectations. -Create pitches and presentations for current and prospective accounts, delivering presentations that won new accounts and increased existing business to drive revenue growth. -Grow active accounts to generate revenue increase against prior-year’s sales. Maintained ongoing communications with all accounts and foster loyal, lasting relationships. -Build and secure customer confidence and retention by providing outstanding communication and customer care; concurrently improve client experience and sales through strategic product promotion and needs assessments. -Deliver comprehensive levels of performance and support as both an integral team player and proactive team leader. -Build executive-level relationships and manage the daily work flow of concurrent projects to ensure projects are completed on time, on budget and on strategy.

 Spearheaded live event planning and coordination of weddings, banquets, and private parties for a diverse clientele.  Enhanced total customer experience and value added by successfully translating client visions into customized events; managed client accounts, providing individualized care to build loyalty and developing relationship-led business.  Ensured optimal levels of stakeholder communication by managing cross-functional teams and supporting transparency and goal alignment across business units.  Created marketing collateral to attract corporate clients; managed new media marketing strategies to promote company offerings to a broad demographic, including social media and blogs.

 Expertly resolve issues related to QuickBooks Online, QuickBooks Online Payroll, and Intuit Online Payroll; accurately determine best courses of action and swiftly execute solutions to reduce downtime.  Interact with up to 30 customers daily, consistently maintaining excellent customer service and individualized care.  Facilitate seamless technical support processes by effectively troubleshooting operating systems, hardware/software, general accounting, and compliance-related issues.  Build and secure customer confidence and retention by providing outstanding communication and customer care; concurrently improve client experience and sales through strategic product promotion and cross selling.  Deliver comprehensive levels of performance and support as both an integral team player and proactive team leader.

 Promoted three times during tenure with company in recognition of outstanding performance and productivity.  Drove robust sales growth in store’s PINK and Beauty categories, accounting for $3M annually.  Oversaw the activities of an 8-person sales team, motivating performance and achieving greater category sales.  Ensured superior customer experience by providing staff guidance and direction, reinforcing and fostering an honest corporate culture, and modeling accurate selling and sales support behaviors.  Enhanced store function and subsequent performance by exhibiting excellent customer sales lead behaviors, understanding and reinforcing brand standards, and actively serving as a Sales Leadership Team member.

 Regulated merchandise inventory/accountability per purchasing orders and proper merchandise labeling and tagging.  Maintained accurate inventory by analyzing sales floor and replenishing/stocking merchandise accordingly. Processed incoming merchandise freight, created new merchandise displays, and distributed new merchandise as needed.  Awarded Employee of the Month within first five months of employment.