cedric mills

* Non-profit Support Group for the unemployed and the unemployed that has touched the lives of over 10,000 people sine 1992. * Researched networking and job opportunities through internet-based options. * Volunteered at job fairs to present information about support group to attendees.

* Ensured the security, safety and well-being of all personnel, visitors and the premises. * Secured premises and personnel by patrolling property * monitoring surveillance equipment * inspecting buildings, equipment and control access points * permitting entry. * Monitored video controls for safety and followed policies and procedures. * Responsible for the security of over $10,000,000 in vehicles * Answered phone calls concerning vendors, handled complaints, and responded to requests for information.

* Identified and researched documentation and transactions for over 60,000 domestic, international consumer and business loan accounts. * Performed high volume, time sensitive tasks related to the loan documentation process * which includes researching and problem solving to ensure compliance with customer loyalty, quality, and timeliness standards. * Maintained and verified collateral for over 40,000 customer and closed loan accounts. * Analyzed over 800 loan modification/property insurance documentation to prequalify applicants. * Verified 15,000 loan documents and sent accurate collateral to the customers. * Sorted, organized, and maintained electronic and manual records accurately, updating existing records and adding new records onto database systems. * Inspected and maintained all areas of responsibility to ensure compliance with company goals and policies

* Processed over 24,000 medical insurance claims per year in an accurate and timely manner. * Analyzed 12,000 medical insurance claims per year for correct payment. * Tested new programs and applications to ensure they ran efficiently. * Worked with over 12,000 members to resolve member/provider claim issues to deliver high levels of customer service.