Cecilia B.

Administrative Manager / Ensure positive client experience / client retention / Handle client service or support related incoming requests / Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up / Determine and record inbound requests and ensure customer issues bear proper notation / Capture client information and problem solving process such as decisions made, actions involved and final resolution / Update on status and completion in service management system and users through all means of communications / Offer on – call support outside business hours / Handle client engagement document control and execute filing system policies / Manage databases and execute reports to track and support implementation and overseeing of compliance initiatives / Coordinate with product development department to enhance current design and determine design problems / Update on new design, product and technology changes / Performance evaluation and training projects / Establish Client Support Center’s positive image by interacting with team members, vendors and clients.

Management and supervision of the Company´s Auto Fleet / Grow services in order to meet company’s expectations, whilst maintaining strict budgetary control in line with Company's requirements / Cellphone and internet assignation and data base creation / Control of electronics’ Warehouse / Middleman between the Company´s System Support and help desk and the employees / Maintained various supplies as appropriate to the needs of the unit / Coordinate and expedite purchase of assorted day-to-day supplies and equipment as appropriate / Travel scheduling and booking / Hotel booking and payment / General Office management: electricity, water, courier and reparations payments and scheduling / Shipping and receiving, materials handling, warehousing and inventory control, and/or property management / Middleman between the campsite's managers and the vehicle suppliers in case of accidents and reparations / Management and payment control of suppliers' invoices / American Express credit card payment / Filling of internal forms for money disbursement / filling out of monthly expenses and fleet control forms / Management of drivers and cleaning staff / Recruiting, supporting, and managing staff, formally and informally, with appropriate record keeping, according to the needs of the unit and within the procedure laid down by the Company

Administrative assistance / Drafting of human resources development manual /Management of financial resources for payment concerning to the office /Drafting of documents and letters / Drafting of expenses reports / Payment enrollment and registration to health insurance / Organization of the administrative area / Planning of especial events and presents for clients /Archive and letter management / Management of drivers and personal schedules / Schedule appointments and meetings for the company staff / Offer customer service to international clients / Migration assistance to the Chinese Staff / Support in biddings and drafting of documentation / Booking of Trips and Hotels for Staff

General Administration and Assistant of the Project Managers / Specialized translation of mining documentation / Interpreter in negotiations and meetings / Scheduling of Business and personal Appointments / Word Processing / Document and Archives Organization / Answering phones to inform Clients about operations and general information / Drafting of expenses reports / Mine Research Assistant / Drafting of Payment List / Affiliation to Medical Care / Supervisor and Recruitment Specialist.

Close sales and guide clients following company standards / Administration using remote desk and internet tools / Schedule appointments and meetings for the company staff / Owner’s Personal assistant / Marketing and SEO development of web pages / Data entry and verification / Generating articles for Websites / Supervision of graphic designer’s work / Translate customer’s orders and texts / Act as a link between Bolivian designers and the Canadian Company.

Specialized translation of mining documentation / Interpreter in meetings and negotiations / Administrative Assistant of the Medical Area / Drafting of documentation / Archives and Document Organization / Help desk support.

Offer customer service to international clients / Help desk Support / Make and close sales with clients in USA / Supervise activities on the floor and guide agents with the calls / Schedule staff timetables and activities / Coach new agents for customer service.

Translation from English to Spanish / Translation and interpretation of medical texts and documents.

Teaching English to different groups of students/ Organize teachers and staff in La Paz and Cochabamba affiliates / Filling of reports and students development and progress / Hiring and training of staff / National coordinator and head of the Academic department.