cean fernando

senior technical writer

About

Experienced Content Editor with a demonstrated history of working in the writing and editing industry. Skilled in Microsoft Excel, Customer Service, Microsoft Word, Strategic Planning, and Microsoft Office. Strong media and communication professional with a Bachelor of Science (B.S.) focused in Secondary Education and Teaching from Muntinlupa Polytechnic College.

Country

philippines

City

manila

Industry

computer software

Skill

microsoft office, powerpoint, content management, client presentation, project management, research, strategic planning, management, microsoft excel, microsoft word, customer service, microsoft powerpoint, html, editorial process

Experience

customer service representative

ge capital

2008-3 - 2009-8 · 1 yr 6 mos

fraud investigator

hsbc data processing philippines

2006-3 - 2008-4 · 2 yrs 2 mos

technical writer

ringcentral

2018-8 - Present · 8 yrs 2 mos

lead assistant manager, technical writer

exl

2017-6 - 2018-8 · 1 yr 3 mos

Responsible for conceptualizing, developing, and launching Knowledge Management Data Bases using existing company infrastructure. Writing white papers on various topics for publication in the company's intranet. Create and conceptualize the content and flow of presentations to market the company's technological offerings to prospective clients.

content writer

intuit

2014-1 - 2015-1 · 1 yr 1 mo

Guide the research, structure, and creation of account-specific content to be published in Service Source's internal content publishing platform. The Content Editor will also act as the author creating content in various formats including text, images, audio/ video recordings. The Content Editor will ultimately be responsible for content consumption and the success of the content produced.