cassie smith

senior fraud agent

About

I would like to obtain a position utilizing my variety of experiences, skills and abilities to provide optimum growth within a company while also acquiring rewarding experiences for myself.

Country

united states

City

minneapolis

Industry

retail

Skill

customer service, time management, microsoft excel, microsoft office, microsoft word, customer satisfaction, powerpoint, teamwork, leadership, restaurants, bartending, team leadership, outlook, retail, food service, social media, loss prevention, training

Experience

advocate lead, disabilities erg

best buy

2018-8 - Present · 8 yrs 2 mos

fraud risk agent

best buy

2015-10 - Present · 11 yrs

I research, investigate, and assist others in the determination and elimination of fraudulent online orders originating nationally and internationally. I also utilize specialized fraud programs such as Accertify and Lexis Nexis, as well as social media and internet search engines, to keep fraud rates low while maintaining a high level of customer satisfaction.

senior fraud agent

best buy

2018-8 - Present · 8 yrs 2 mos

bartender

applebee's

2007-8 - 2014-4 · 6 yrs 9 mos

I was responsible for training strong and efficient employees. I gained ability to handle multiple tasks while assisting guests, therefore mastering effective time management skills. I also learned the importance of teamwork and all of the assets of working with others especially in high-pressure situations.

credit risk analyst

best buy

2012-10 - 2013-10 · 1 yr 1 mo

I researched, investigated, and assisted others in the determination and elimination of fraudulent online orders originating nationally and internationally. I also utilized specialized fraud programs such as Accertify and Lexus Nexus, as well as social media and internet search engines, to keep fraud rates low while maintaining a high level of customer satisfaction.

on-site specialist

ricoh americas corporation

2012-4 - 2012-9 · 6 mos

I responded and coordinated all service calls required by customer. I also built relationships with customers while providing Optum with important office support.

bridge representative

best buy

2013-10 - 2015-10 · 2 yrs 1 mo

Best Buy is a leading provider of technology products, services and solutions. The company offers expert service at an unbeatable price more than 1.5 billion times a year to the consumers, small business owners and educators who visit our stores, engage with Geek Squad agents or use BestBuy.com or the Best Buy app. The company has operations in the U.S and Canada, where more than 70 percent of the population lives within 15 minutes of a Best Buy store, as well as in Mexico where Best Buy has a physical and online presence.As for our workforce, our employees' knowledge, passion and commitment are recognized through pay, benefits and other rewards that are among the best in the industry, including an industry-leading employee discount on the latest and greatest products.To learn more about opportunities at Best Buy follow us on twitter @bestbuy_careers and check out our career site http://www.bestbuy-jobs.com/