Claudia Boaventura

Operations Manager @ Uniodonto Campinas

About

▶️ PROFILE 🏆 ACHIEVEMENTS ⚙️ SKILLS Hello! I'm Claudia, an executive with a solid track record in Strategic Planning, Process Management and Operational Excellence. My expertise covers the structuring of Shared Services Centers (CSC), management models, governance and processes in the various organizations. My approach is both strategic and hands-on, meeting the needs of the company in developing policies and strategies, implementing solutions, plans and actions with a focus on business effectiveness and increased profitability. I have solid skills in innovation and change management, as well as experience in managing back office and administrative processes in the areas of Finance, IT, People Management, Supply Chain and Customer Success. I highlight my strong leadership, ability to manage multidisciplinary teams and a resilient, dynamic and results-oriented approach. My skills include crisis management, strategic decision making, persuasive communication and negotiation skills with internal and external stakeholders, senior executives and investors. I have a successful track record of identifying improvements and optimizing resources, with a communicative and results-oriented approach. 🏆 MAIN ACHIEVEMENTS . Implementation of inventory management processes, reducing costs by BRL 300,000 (Davita); . Implementation of mat/med management processes with cost reduction from R$81 to R$59 (Davita); . Implementation of the billing project, structuring the process and recovering BRL 50,000.00 in a single unit (Bild Diagnostics); . PADI Certification, quality accreditation involving all areas of the company, becoming the only establishment in Campinas with this certification (Bild Diagnostics); . We obtained ISO 17025 Certification (Synvia); . Implementation of the IT system for financial management, improvement of the flow of receipts (Synvia). ⚙️ PROFESSIONAL SKILLS Strategic planning People management Project management Process management Continuous improvement Quality systems Management models Governance Financial management Structuring of Shared Service Centers Customer success Resource management Cost management Risk management Collection management Budget control management Management of supplies Corporate management Planned change Digital transformation Management by results Budget and forecast management SLA's and KPI's management ERP Organizational restructuring IT management (processes, systems integration, migration, infrastructure)

Country

Brazil

City

Campinas

Industry

Government Administration

Skill

Gestão de serviços de atendimento ao cliente, Entrada de dados, Resolving issues, Foco no cliente, Relatório, Liderança, Criação de relacionamentos, Competências interpessoais, Performance oriented, Parcerias estratégicas, Alocação de recursos, Insights de negócios, Processamento de pedidos de venda, Gestão de escopo, Controle de mudanças, Resolução de conflitos, Programas de desenvolvimento, Eficiência operacional, Pensamento crítico, Gestão organizacional

Experience

Operations Manager

Uniodonto Campinas

2023-10 - 2024-7 · 10 mos

Campinas, São Paulo, Brazil

Results management of all units, team/people management,Process improvements, operational excellence, KPIs.

Operational Manager

DaVita Tratamento Renal

2022-10 - 2023-7 · 10 mos

Campinas, São Paulo, Brazil

Responsible for managing operations at the Anchieta and Benjamin units, monitoring operational and financial indicators, budget and forecast management. Implementation of processes and continuous improvement. . Responsible for all back office areas such as HR, finance, registration, billing; . Responsible for supply planning, inventory management; . KPIs and OKRs management; . Forecast and budget management; . Customer Success Management: NPS, satisfaction surveys; . Implementation of operational and patient safety processes; . Monitoring of external audits, regulatory bodies; . Management of multidisciplinary teams: administrative, nursing, psychologists, social workers, nutritionists, maintenance, service.

Administrative and financial manager

Bild Diagnósticos

2020-4 - 2022-9 · 2 yrs 6 mos

Campinas e Região

. Implementation of the restructuring project for the Administrative, supply, HR, IT areas; . Responsible for the implementation project of the Financial area: billing, collection, accounts payable, accounts receivable, cash flow; . Definition of the management and governance model, definition of roles and responsibilities, mapping of activities and design of processes and operational procedures (POPs); . Implementation of KPIs and SLAs; . Project implementation of processes for PADI certification; . Monitoring of external audits of health insurance companies; . Implementation of dashboards and monthly results meetings; . Customer Success Management Project: implementation of NPS, satisfaction surveys.

Operations manager

Synvia

2019-1 - 2020-3 · 1 yr 3 mos

Campinas e Região, Brazil

. Responsible for structuring the Customer Success, Service, Telemarketing, Logistics, Financial, Legal and Operational Excellence areas of toxicological operations; . Definition of the management and governance model, mapping of activities and design of processes and operational procedures (POPs); . Implementation of KPIs and SLAs; . Participation in Inmetro audits, fairs and events.

Customer Success

Synvia

2018-11 - 2018-12 · 2 mos

Campinas, São Paulo

Project Manager

Pacer Consulting Ltda

2014-4 - 2018-11 · 4 yrs 8 mos

Campinas, SP

. Definition of management and governance model; . Mapping of HR activities and processes, Operational Excellence, Administrative, Planning, Customer Service, Export; . Implementation and integration of ERP, Protheus and peripheral systems; . Management of key users, IT and consulting staff in the project; . Payroll migration and e-social implementation; . Structuring and implementation of the Shared Services Center (CSC); . Preparation of improvement plan through maturity analysis and process redesign; . Elaboration and implementation of SLA's (service level agreement) and KPI's (performance indicators); . Team training in new indicator management processes and tools; . Integration between areas in the service provision format and focus on Operational Excellence. Projects: . Structuring, implementation and assisted operation of the CSC of the Kroton/Anhanguera Educacional Group; . Functional Management of the Protheus System Integration Project, Management of the Zero Interest Project – the entire “Req to Pay” flow (educational institution with a portfolio of 1 million students and 35,000 employees) and for Comercial Esperança (Wholesale Chain – 14 stores, Distribution and 3,000 employees); . Organizational restructuring at Estância Bahia Leilões, the largest cattle auction in the country; . Structuring of the business plan and processes for exporting cattle and commodities to Alpha Commodities.