Rajesh CB
Co-Founder & Project Lead @ QDegrees
About
Consulting Services - Net promoter score (NPS) - Customer experience strategy - Quality assurance & audits - Mystery shopping - Customer Journey mapping - Competition bench-marking - CX Maturity assessment - Customer relationship management - Field operations Product Innovation - SaaS based Products - Custom software development - AI & Data Science based applications - App development - UI & UX assessment - Customer experience & quality - Service Assurance - Customer life cycle management (Retention & Relations) - Back office operations - Project management - Call center experience (Inbound / Outbound) - Mobile Commerce
India
Jaipur
Management Consulting
Net Promoter Score, Market Research, CRM, Management, Outsourcing, Customer Service, Call Center, Customer Service Operations, Entrepreneurship, Leadership, Service Delivery, Process Excellence, Business Development, Training, Key Account Management, Customer Retention, Call Centers, Mobile Payments, Customer Satisfaction, Team Management
Experience
Co-Founder & Project Lead
QDegrees
Jaipur Area, India
Driven by the passion for quality of customer experience... At QDegrees services, we design and implement business solutions leveraging people, process and productivity tools that shall enable our clients deliver best in class customer service. We are moving away from transactional customer experience audit to a strategic level, by focusing on problem identification & RCA model of audits.
General Manager Customer Service
Vodafone
Jaipur Area, India
- Managing Customer Service operations for Vodafone Rajasthan. - Deliver customer satisfaction for about 100,000+ customer interactions per day at call centre, Vodafone stores, mini-stores and other mediums. - Building relationship with high-end customers through segmented approach and life cycle management for the entire subscriber base. - Support business team with new customer acquisition through efficient processes. - Driving revenues through every customer interactions through various CRM tools. - Maintain strict compliance on regulatory requirements. - Manage costs through innovation and automation. - Instituting reward and recognition process to constantly challenge both in-house and outsourced teams.
Deputy General Manager - Service Delivery Mobile Commerce
Vodafone
Mumbai Area, India
- Setting up Service Delivery function for Mobile Commerce. - Process & training readiness - Project rollout
Customer Service Operations - Head
Vodafone
Ahmedabad Area, India
Managing Customer Service operations at Vodafone Essar Gujarat Limited. responsibe for Gujarat (circle) - Relation & Retention - Customer Support Group - Field CS Operations
Zonal Operations - Head Central Gujarat (Baroda region)
Vodafone
Vadodara Area, India
Zonal Operations - Head for Central Gujarat (Baroda, Anand, Godhra, Dahod & Bharuch Districts). Responsible for - Sales & Distributions for prepaid & Postapid - Corporte Sales - Customer Service - Credit & Collections - Finance operatios
Rajesh CB's Contact Information
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