catina christofi

I have the proven experience in all aspects of payroll from processing payroll, checking overtime payments, NI and pensions also input and checking of starters, leavers, and completion of bonus and advances etc. I acquire the knowledge, and application of statutory rules in relation to SSP, SMP, SAP, and SPP through to payroll queries. My duties also included producing P45's and P60's and processing of all other ad-hoc duties. The organisation has a mixed payroll of weekly and monthly pay across various payrolls where I process in excess of 500 staff.

My role required a detailed operational and technical understanding of completing a range of data entries, which included the processing of all inward and outwards Cheques, Standing Orders/Direct Debits, Money Market Deposits also dealing with new, cancelled or amended requests, reconciling cheques paid in, credit transfers (BACS), debit Euro clearing suspense accounts, including daily monitoring of equation MDS, ARS, JRE queues ensuring all accounts were zero balance at close of business, reconciliations and handling of all queries.

* CUSTOMER ASSITANT * Responsible for Personal Banking and the sale of all the Banks products * Account Opening * Cashiering and covering reception as and when required * Responsible for payments, account maintenance, and online banking service * Championed the delivery of high standards of customer support and service

* I have over 27 years experience working in the Banking Industry. Within that time I have covered all the different positions in the Customer Service Family, (Payments, Enquires, Accounts, Reception/Enquiries, Customer Service Supervisor and Customer Service Manager), and as a Relationship Officer, Branch Manager as well as a Team Leader -Accounts Section in Customer Service Centre. As such I acquired a detailed knowledge of retail and personal banking: * Retail Banking * Private Banking * Types of roles include: * Senior Relationship Officer (HNW customers) * Team Leader- Accounts Department * Branch Manager * Customer Service Manager * Customer Servicer Supervisor * Payments Officer * Operations * Enquires

Activities and Societies: I enjoy reading and getting active outdoors, by cycling and walking. I also enjoy socializing with friends and love theatre, cinema and dining out.