cathy ballmann

National Service and Solutions Serve as a departmental rescource for questions and ongoing issues. Assist in solving high-level/complex operational and customer service issues that escalate beyond team experience and knowledge. Monitor recorded Policy and Procedure Specialist calls for quality and accuracy. Communicate and report issues, as needed, to the management team. Assist in the communication & training process for any updates or changes in policies & procedures. Continuous development and documentation of internal research procedures.

National Help Line Assist associates and clients with inquiries and/or problem resolution in a professional and composed manner. Inform and educate associates on how to conduct transactions. Follow established policies, procedures and guidelines to protect both our customers and Bank of America

Research and resolve client, Financial Center and transportation research requests within the allotted service level agreement. Trained on each task within the team for vacation coverage. Entered new account profiles and profile maintenance as well as change order requests. Processed client and Financial Center coin deposits after verification. Reviewed monthly analysis report for any discrepancies. Researched and resolved vault teller cash differences and well as posting errors ( TEBS).

Processed member transactions which includes deposits and change orders. Monitored department activities for compliance with established policy and regulations. Took action to resolve any out of compliance issues. Cross trained for Vault Research which allowed me to fill in when short staffed.

Primary role was to deliver quality customer service while maintaining compliance to company policies and procedures. Developed cash handling experience and was responsible for a balanced performance which included balancing accuracy, service scores, customer wait time, and meeting sales goals.

Responsible for ensuring quality handling of all packages within their hub, in accordance with company policies and procedures. Repack damaged packages and complete damaged package reports. Investigate damaged packages for missing content. Performed other duties as assigned: Unloading trucks as needed, sorting small packages

Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading.This LinkedIn company page is moderated. For more information, please review our community guidelines under the Careers tab.

National Honor Society","M.E.S.A ( mathematics, engineering, science, achievement)","Cum Laude"]