Catherine Thomas
Director of Renewal Sales, ANZ @ ServiceNow
About
I am a progressive and energetic leader dedicated to inspiring others to achieve more than they thought possible. My career spans diverse business functions, including Professional Services & Support, Customer Experience and Customer success. I have successfully built and scaled teams across ANZ and Asia in both remote and hybrid environments, driving growth, talent development and enabling hundreds of businesses to thrive in the SaaS industry. After a fulfilling career at Microsoft, I took a revitalizing break and launched www.bunnyaffair.com, a joyful endeavour in the world of print-on-demand that allowed me to explore my creativity while gaining hands-on experience in eCommerce, design, and social media marketing. I am a lifelong learner who believes in kindness, maintaining a sense of humour, and embracing the growth mindset principle articulated by Maya Angelou: "Do the best you can until you know better. Then when you know better, do better." Feel free to reach out to me via LinkedIn or email.
Australia
Narraweena
Computer Software
Culture Change, Strategic Planning, Professional Services Industries, Executive Relationships, Account Planning, Software as a Service (SaaS), Customer Insight, Renewal Retention, Relationship Development, Coaching, Business Resilience, Resiliency, People Management, Project Management, Presentation Skills, Analytical Skills, Team Building, Stakeholder Management, Business Management, Lead Change
Experience
Director of Renewal Sales, ANZ
ServiceNow
Sydney, NSW
Driving predictable outcomes and long-term value for enterprise customers through trusted partnerships and strategic renewal programs. I collaborate closely with Sales, Customer Success, and Partners to secure sustainable growth and retention, while leading a thriving team that delivers results and grows together.
Designer and Business Owner
Bunny Affair
Sydney, New South Wales, Australia
During my career break, I channelled my creativity and entrepreneurial spirit into launching www.bunnyaffair.com, an online B2C print-on-demand business. This joyful side project has allowed me to explore design, e-commerce and social media marketing.
Director of Customer Success, Accounting & Tax
The Access Group - Asia Pacific
Helping customers maximize the value of Access solutions, giving them the freedom to focus on what truly matters.
Director of Customer Success Management, Asia Pacific
The Access Group - Asia Pacific
Sydney, New South Wales, Australia
Director of Customer Success, Digital Sales Asia
Microsoft
Sydney, Australia
Established and scaled up a new Customer Success organization focused on helping Small and Medium Business Customers across ANZ & Asia derive the best value from Microsoft Azure.
Director of Customer & Partner Experience, Australia
Microsoft
Sydney, Australia
Led a customer-centric culture transformation at the Australian subsidiary, utilizing storytelling and coaching to drive positive change. Partnered with the Australia leadership team and key stakeholders (sellers, marketers, product owners) to measure, understand and improve the customer and partner experience at Microsoft.
Project Director, Microsoft Services Australia
Microsoft
Sydney, Australia
Led series of change management workshops to support Microsoft’s business model move to the Cloud.
Practice Manager, Microsoft Services Australia
Microsoft
Sydney, Australia
Led the Microsoft Services Consulting practice in Australia (org size > 100) to deliver on key accountabilities including high customer satisfaction, consultant utilization, delivery margin and employee engagement & readiness. Managed organisation through the Global Financial Crisis and rebuilt high performing team post crisis.
Services Program Manager, Microsoft Australia
Microsoft
Sydney, New South Wales, Australia
Drove 30% growth in Premier support business through sales specialist roles and marketing initiatives. Led business transformation project to introduce new set of premium support services including critical situation management and 24x7 business support.
Other roles at Microsoft
Microsoft
Sydney, New South Wales, Australia
CRM Group Manager - led all operational aspects of the customer systems, publication to microsoft.com and vendor management of the customer service call centre for Microsoft ANZ. Customer Systems Manager - first CRM implementation at Microsoft ANZ including process mapping, data migration and change management. IT Program Manager -management of Intranet server and site including development and roll out of online business applications. Microsoft Ireland: Software Localizer - localization and testing for French versions of Microsoft products.
Education
Australian Institute of Company Directors
Ecole nationale supérieure de l'Electronique et de ses Applications
Electronics & Signal Processing
Catherine Thomas's Contact Information
Phone
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