catherine luke

* Support for VP of HR in Europe, management of travel, expenses, meetings * Organisation of monthly Town Hall meetings * Ensure smooth running of 2 locations in Zurich * Management of reception with 2 direct reports * Project Management of Office relocation and merger * Coordination of team of PAs for back up and absence cover * Onboarding across all departments * Coordinate all travel for a team of senior directors and VPs globally * Oversee and administer online travel portal * Ad hoc translation of documents for all departments * Internal Event planning and organization * Hosting for internal and external guests, many of whom are government VIPs * Gatekeeper duties for senior VPs * Administrative support to Directors as well as other major stakeholders within the Group. * Management of contracts with hotel, airline, cleaning, catering, chauffeur and other suppliers * Produce and maintain policies and procedures * Emergency/Evacuation procedure management

In charge of smooth set up, establishment, administration and general office running for an asset and wealth management company, subsidiary of the oldest private bank in Bermuda. Responsible for personnel management, salary, tax, social security and pension administration. Administered office bank accounts, responsible for billing clients, paying invoices, transferring monies as requested by fund managers and Chief Financial Officer. Organised corporate events, travel, accommodation, training for staff, clients and visitors both in Switzerland and at sister companies in the UK, Guernsey, Bermuda and other locations of the Group. Helped Managing Director with production of Power Point presentations to clients and business partners as well as to board of directors. Contract negotiation and management of suppliers.

Provision of services and support for companies and individuals prior to relocating to Switzerland Preparation and execution of one day orientation tours for newly arrived employee(s) in their new city Provision of information on permit and visa processes including registration and de-registration advice and support HR Management services including information and explanation on salaries, taxes, social security and pension systems in Switzerland Secretarial, office management services Translation services Compliance audits for client companies to ensure their external staff are legally on site. Advice on employment regulations with regard to external or freelance employees Organization of company events specifically designed for new arrivals

Temporary Assistant to Partner in Wealth Management Team

* Part time, temporary Office Manager and Executive Assistant to the CEO and Executive Management Team of a leading digital health company. * Responsible for travel planning, expense and office management, diary management. * Ad hoc translation of documents German-English * Preparation of presentations and correspondence for complete Executive Management Team in English and German. * Oversee and administer online travel portal * Internal and External Event planning and organization * Hosting for internal and external guests * Gatekeeper duties for Senior Management Team * Administrative support to Directors as well as other major stakeholders * Management of contracts with hotel, airline, cleaning, catering, chauffeur and other suppliers * Produce and maintain policies and procedures

Sole charge of establishing and building up new Swiss subsidiary of German promotional gifts company Also in charge of remote management of Austrian clients and market development in Austria. Research into potential client sectors, maintenance and development of relations with existing clients, telemarketing and management of marketing and sales strategies for Switzerland and Austria Working Language German IT skills used: Lotus notes, Word, Excel, Acrobat, company's own database.

Founded and built up Contractor Management Services Company April 2001, responsible as Director until final stage phased share purchase by Albany Group (UK company) in Dec 2006. Placed, administered and built up the business and team to support 140+ contractors working throughout Switzerland. Negotiations conducted with senior Legal, HR and IT executives on a daily basis. Clients included but were not limited to: Credit Suisse, UBS, Goldman Sachs, Bank Julius Baer, Swisscom, Swiss International Airlines, Orange, Cablecom. Partner Recruitment agencies included the S3 Group, Elan IT, Michael Bailey Associates, Square One. Carried out relocation and integration consultancy services for individuals and families moving to Switzerland, helping with permit registration, house hunting, schools, bank accounts, organising occasional networking events to introduce newcomers. Led, developed and secured billing revenues of over CHF12m at time of departure, managing team of 5 employees, whom I also personally hired and trained.

* Successful roll-out of 7 new products and services as well as modernisation of existing ones. * Co-ordination of marketing projects according to European policy, resulting in near 100% increase in customer count and a 200% increase in sold telephony minutes to over 8 Million per day in September * Worked within a cross group business unit team, to improve internal processes and communication in both German and English. Areas of work included new service or product pre-launch, launch and post review of all related internal and external communications. * Content manager for company website and customer email platform. * Coordinated in-house training for over 100 telesales staff in Dusseldorf and 60 in Rostock. * Data Protection Officer for Germany and Switzerland. * Seconded to Swiss office as PA to the Director of Operations with personnel and other responsibilities.

Co-ordination and administration of all major customer accounts with budgets in excess of USD$2m. Worked to generate sales and new business development as required by the Sales Director. Managed and coordinated the work of 7 specialist sales representatives covering United Kingdom and Republic of Ireland Coordinated, planned and carried out on the job training for new colleagues as the department grew

Consultant Office Manager responsible for setting up project management office, travel management, assisting document control team, working closely with project services managers to ensure compliance and efficiency at all stages. communication with external authorities, partners and suppliers, interface between divisions. Contract management of suppliers and partner companies onsite. Executive assistant to senior managers and other stakeholders from global offices. Event management and organisation. Ad hoc translation and interpreting. Mobile phone management for project team of over 40 colleagues. Basic IT support. Support for external and internal visitors. Travel matrix and attendance management. First point of contact for phone calls, post and deliveries. Development and implementation of on-boarding procedures and processes for contractors and staff.

Activities and Societies: Props Manager, University Players Regensburg (English-American Theatre Group). Student Representative for Student Residence

Activities and Societies: Secretary / Press Officer: Modern Dance Society Committee Member EuroSoc Hockey Team Badminton Team

Studied German and Spanish, in addition to successfully completing a market research project into the German Clothing market for a Scottish luxury clothing brand.