Catherine Lewis

Catherine Lewis

Chief Customer Officer, Technology @ Powerfleet

About

Experienced, energetic leader with a demonstrated track record spanning over 25 years in the information technology and technology services industry, globally. Skilled in business strategy, organisational and team leadership, business transformation and scaling, technology-driven innovation, Software-as-a-Service (SaaS) product management & engineering, AI operational efficiency enablement, customer operations and implementation, B2B marketing, customer success and support. Recognized as a collaborative, trusted executive who aligns product, customer, technology and operational teams to deliver measurable business outcomes, accelerate transformation and drive execution at scale.Known for combining strategic thinking with engaged cross-functional delivery, exceptional customer focus and the ability to energize global teams through periods of growth, transformation and complexity. Extensive experience operating within JSE, NYSE and NASDAQ-listed organizations, leading globally distributed teams across multiple continents and driving enterprise-wide modernization initiatives spanning product, customer operations, technology platforms, internal business systems and organizational scaling.

Country

South Africa

City

City of Cape Town

Industry

Information Technology & Services

Skill

Business Integration, Mergers & Acquisitions (M&A), Organizational Culture, Digital Transformation, Chief Product Officer, Chief Executive Officer, Chief Marketing Officer, AI Transformation, Customer Success, Chief Technology Officer, Strategy Execution, Business Transformation, Customer Experience, Operations Management, Organizational Leadership, Teamwork, Organizational Vision, Executive Leadership, Corporate Branding, Presentation Skills

Experience

Powerfleet

Chief Customer Officer, Technology

Powerfleet

LinkedIn
2024-4 - Present · 2 yrs 6 mos

Cape Town, Remote

Reporting to the CEO, I am responsible for all technical delivery globally and own various post-sale aspects of our customer lifecycle. Our teams are organised centrally and regionally, covering Powerfleet's vast global customer footprint and product portfolio. Key responsibilities include: * Software & Hardware engineering, Quality Assurance * IOT Product Management * Field Operations (incl. implementation & onboarding, field services, technical partner management) * Technical Support (incl. 1st line and advanced technical support & escalations), and * Customer Training Between April 2024-May 2026 I was also responsible for * Customer Experience (incl. measurement, analytics and journey mapping) and * Customer Success (with a focus on customer retention and expansion) before re-assumed responsibility for all technical functions including software and hardware engineering. I am passionate about our people, customers and technology - and how the three combine to create successful outcomes and significant value to all.

MiX Telematics

Executive VP Technology & Managing Director (Central Services Organisation)

MiX Telematics

LinkedIn
2001-5 - 2024-4 · 23 yrs

Cape Town Area, South Africa but conducting business globally, Remote

MiX Telematics (JSE: MIX, NYSE: MIXT) was a leading global provider of fleet management, driver safety, vehicle tracking and compliance solutions delivered as SaaS to consumers and companies of all sizes across more than 120 customers globally. MiX Telematics and Powerfleet merged in March 2024, and now operate as Powerfleet (NASDAQ: AIOT) Between May 2001 and November 2013, I held various positions including Strategic Account & Channel Manager, Marketing & Operations Manager and then Marketing Director responsible for all aspects of marketing, product management and technical support in the group. During that time, I was a key member of the team driving the transition of the business from selling "standalone" enterprise software into a fully-fledged, and highly succesful global SaaS business. In November 2013 I was promoted to Managing Director of MiX's Central Services Organisation and Executive Vice President of Technology, reporting to the CEO and serving on the EXCO until March 2024. As EVP Technology, I was responsible for MiX's product portfolio and SaaS platform, leading the teams responsible for all centralised services designing developing, supporting, managing and advancing our SaaS solutions; including product development, software & hardware engineering, hosting & operations, central procurement, manufacturing, logistics and technical support. In parallel, I continued to be the custodian of the MiX Telematics brand and global marketing function until late 2019, and product management until mid 2021. I also assumed responsibility for Group IT and Business Systems from 2017 to March 2024, during which period we deployed and upgraded to new global ERP (Microsoft AX and FnO) and CRM systems (Salesforce). Throughout my time at MiX, I worked very closely with the COO and CEO, as well as other senior stakeholders and regional leaders throughout the business. I am a strong communicator and work well with people at all levels in the organisation.

Control Instruments Omnibridge

Marketing Director

Control Instruments Omnibridge

2001-5 - 2007-10 · 6 yrs 6 mos

CI OmniBridge became MiX Telematics when OmniBridge merged with Matrix in October 2007. So In this period I did not change positions... our company changed names and ownership!

Dimension Data

Business Analyst, Key Account Manager, Portfolio Manager

Dimension Data

LinkedIn
1999-8 - 2001-5 · 1 yr 10 mos

Cape Town

Started off as a Business Analyst for the e-commerce division of the Internet Solution before it integrated into DD i-Commerce. I then took on a Key Account Management role before taking responsibility the Rembrandt portfolio of companies, advising them on web / e-commerce strategy in the days of the .com boom. As part of this, I also fulfilled the role of e-Business Manager at Medi-Clinic before I left.

Procter & Gamble

System Analyst / Project Manager

Procter & Gamble

LinkedIn
1997-12 - 1999-7 · 1 yr 8 mos

Brussels Region, Belgium

Started off in the Management Systems division of P&G at their European Technical Centre (HQ) in Brussels, working closely with the business development, marketing and sales teams on the implementation of a pan-European category management system which we subsequently rolled out globally.

Education

Cambridge Judge Business School

Cambridge Judge Business School

LinkedIn

Digital Innovation & Transformation

2021-7 - 2021-7 · 1 mo
University of Cape Town

University of Cape Town

LinkedIn

Information Systems

1994 - 1997 · 3 yrs

Catherine Lewis's Contact Information

Email

******@***.com

Phone

(**) *** ****

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