Catherine Horzen

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 Hyperdrive Install  Curriculum development and maintenance – Healthy Planet, Core AMB, Kaleidoscope, Phoenix, BONES, Dermatology, Lead liaison for lab collection done in-clinic, Haiku/Canto offsite visits and billing, Haiku/Canto general functionality, Hey Epic!, collaborator with Cancer Center Infusion treatments workflows.  Established the Resident/Attending workflow, Proxy Access (adult and adolescent) workflow, developed supporting material and led presentations to 100+ end users pre-go live to educate process.  Supported the join commission audit and developed supporting materials.  Held weekly virtual “Cat Chats” for our 25 STS providers on specific topics to strengthen their Epic Knowledge leading up to Go Live training and Go Live.  During Go Live, held virtual “Cat Chats” offerings to 80+ Clinical Directors, Administrators, and Managers for open Q&A forum for added support. These sessions offered dedicated topics as well as open-forum. Sessions included Community Connect partners.  “Cat Chats” offerings for additional various user groups post Go Live to assist in proper workflow. Some topics included: billing the clinical encounter appropriately, orders and required documentation of how to drop charges appropriately, placing referral orders correctly, placing lab orders correctly.  Establish, lead, and manage Clinical Monthly Forum sessions for 100+ AMB clinical users enterprise-wide including leadership, management, clinicians, and the service desk.  OAC (Outpatient Advisory Council) Leadership member and regular contributor  PM– Upgrade Project AMB Division (Quarterly)  Responsible for Service Now tickets in accordance with enterprise SLAs  Content Development – OU Health and Community Connect Groups- Establish course offerings & develop content for pre and post live training, provider and clinic support courses  Develop Proficiency Exams and Test Outs for Implementation and NHT  Execute Provider 1-1s  Learning Home Dashboard author

 Ambulatory Training Team Lead  Maintain and establish deadlines and milestones internally for AMB Team  Coordinate, establish agenda items, and lead recurring AMB team meeting  Establish internal AMB Team deadlines for overarching Training Team milestones and deadlines  Manage and maintain organization of AMB Team responsibilities, ie: Nova Note review/completion for upgrade, project report outs, onboarding and offboarding team members, Service Now tickets, SLAs,  Epic University enrollment, test out, course designation  Project Lead and Content Development- Community Connect Implementation – Allegheny Health Hospital and Clinics  Project Lead and Content Development - Amos Cottage – Group Documentation - Therapeutic Day Center Implementation  Project Lead and Content Development- DAX/Nuance Implementation  Proficiency Path development and implementation for new team members  Upgrade (Quarterly and Biannual) Development – including virtual end user presentations with 250+ participants, content development, Nova Note review, environment structure and key dates for reconnections, Nova Note review and distribution, communication plan and execution, collaborate with analyst team to review notes  Oversee curriculum development for AMB Provider and Clinical Support courses and Community Connect implementations  Deliver training and conduct needs/skills assessments for WAVE Go Lives for Community Connect Users  Develop custom lesson plans for assigned clinic per WAVE  Develop Proficiency Exams for Implementation and New Hire user training  Develop Test Out option for provider, support staff, and scribe roles  Execute Provider 1-1s  Weekly communication development – content, standard formatting, and template creation  Review/Validate/Test curriculum and training environment  Format, structure, and edit training materials  Learning Home Dashboard author  LMS, Microsoft Office, SharePoint, Snag-It, HealthStream, Cornerstone, and ELM LMS Proficient

✓ Implementation Education lead for Urgent Care- Epic’s new version of UC- only the 2nd in the country at this time. ✓ Oversee curriculum development for AMB and Hybrid IP Provider and Clinical Support courses ✓ Deliver training and conduct needs/skills assessments for end users with varying levels of computer literacy and in a range of clinical and non-clinical modules/applications. ✓ Develop Proficiency Exams for New Hire user training ✓ Review/Validate/Test curriculum and training environment ✓ Format, structure, and edit training materials ✓ LMS, Microsoft Office, SharePoint, Snag-It, HealthStream Proficient ✓ Excellent understanding of healthcare business and software and the ability to explain technical concepts to non-technical professionals. ✓ Strong ability to translate administrative and operating requirements into clear, specific, and actionable curriculum and then implement and teach those curriculums. ✓ Specialty training—Epic’s new Urgent Care module

Oversee curriculum development for SHC’s Outreach Implementation clinics, AMB and Beaker- MD/APP/PA, RN/MA, Clinical Lab Manage/Lead Clinic Implementations 2014- 5 Clinic Implementations 2015-8 Hospital and Clinic Implementations—specialties included: Cardiology, OBGYN, Lab, Endocrinology, Internal Medicine, Neurology 2016—6 Clinic Implementations-specialties included: OBGYN, Audiology, ENT, PT Ortho, Primary Care 2017—2 Clinic Implementations- One 14 specialty ambulatory clinic, One 8 specialty ambulatory clinic as the first wave to a hospital and secondary ambulatory site go live. Specialties included: Dermatology, Neurology, Vascular, Audiology, Pulmonology, Gastroenterology, Urology, ENT, Pain, Ortho, Pulmonary Function Lab, Pulmonary, Sleep, Bariatrics, OBGYN, Cardiology, Primary Care Manage/Lead/Develop Curriculum for Physical Therapy/Orthopedics build overhaul Implementation