catherine sinclair

supervisor

About

Supervisor at The Home Depot Canada

Country

canada

City

edmonton

Industry

retail

Skill

employee training, store management, merchandising, retail, loss prevention, visual merchandising, leadership, goal driven leader, retail sales, driving results, big box, shrinkage, planograms, customer service, strategic planning, sales, team building, public speaking, training, inventory management, customer satisfaction, team leadership, time management

Experience

supervisor of quality and customer service

sirva canada

1998-1 - 2007-1 · 9 yrs 1 mo

Started as a Corporate Relocation Coordinator. I assisted corporate customer's with their relocation, (moving). Ensured there was great customer service provided by the driver, helpers and packers. To advise when delivery would be, handle their claims and deal with any problems they have during their relocation. I was the middle contact liason between, the driver and the customer. I then became supervisor of Corporate Relocation, eventually changing to manager of Quality and Customer Service.

travel consultant

leos travel

1996-1 - 1998-1 · 2 yrs 1 mo

Booking flights and vacation packages for customers. Print tickets and provided prompt and friendly customer service.

supervisor

the home depot canada

2008-1 - Present · 18 yrs 9 mos

Flexibility and an eagerness to learn new things, has given me opportunities in several departments. Paint, Hardware, Electrical,Customer service, Seasonal and now Tool Rental. I have excellent product knowledge and customer service skills. The customer comes first and is provided service plus 1%, many times I go above and beyond customer's expectations. I have experience in loss prevention practices, merchandising to drive sales, aggressive clearance movement and staff performance reviews and store morale. I am a great leader by motivating my staff and caring about them on a personal level boasts low attrition rates in the departments I work in.