Catherine Shih

1. Develop and implement a corporate HR strategy from the ground up, establishing policies and process frameworks to ensure efficient operations. 2. Build a robust talent acquisition and placement system, accurately meeting corporate hiring needs & enhancing team competitiveness. 3. Design and execute employee training and development programs, optimizing skills and supporting the achievement of corporate strategic goals. 4. Establish a scientific performance evaluation system, effectively motivating employees and improving overall productivity. 5. Design and manage a compensation structure from scratch, ensuring fairness, market competitiveness, and enhanced employee satisfaction. 6. Lead labour relations management, effectively handling labour disputes, legal proceedings, and compliance issues to mitigate legal risks. 7. Oversee the efficient operation of HR and administrative functions, providing strategic support to ensure seamless business operations. 8. Ensure legal compliance with laws and regulations in all aspects to minimise potential risks. 9. Optimize job role allocation, ensuring efficient workforce utilization to maximize organizational effectiveness. 10. Manage the full-cycle recruitment process, including requirement analysis, channel development, and on-time hiring, to support business growth. 11. Supervise HR progress, providing timely feedback and ensuring effective implementation of planned initiatives. 12. Lead new employee onboarding, integrating into company culture and fostering a strong sense of belonging and team cohesion. 13. Plan and optimize admin procedures and systems, continuously improving operational efficiency. 14. Assist in budget planning and cost control, supporting executive decision-making and ensuring optimal resource allocation. 15. Organize large-scale corporate events and team-building activities, enhancing corporate image and strengthening team collaboration.

1. Developed and implemented the company’s HR strategy and policy processes, ensuring alignment with corporate strategic goals. 2. Ensure compliance with DOL and government requirements to support lawful and compliant business operations. 3. Established and managed the salary system for over 300 employees, optimizing compensation structure and employee benefits. 4. Planned and executed employee training programs to enhance team skills and support career development. 5. Oversaw talent recruitment and workforce allocation, meeting departmental staffing needs and improving organizational effectiveness. 6. Developed, implemented and managed a comprehensive talent requisition, allocation and retention plan. 7. Managed all IR related matters, grievance procedures, disciplinary enquiries, CCMA and Labour Court cases. 8. Led annual wage negotiation meetings, reaching agreements with employee representatives to safeguard the interests of both parties. 9. Supervised disciplinary management, ensuring policy compliance and handling all disciplinary matters. 10. Designed and implemented new employee onboarding processes, facilitating smooth integration into the company culture and work environment. 11. Oversaw legal compliance affairs, and chaired Health & Safety (H&S) and Employment Equity/Skills Development (EE/SD) committee meetings. 12. Managed employee benefits and wellness. 13. Handled BBBEE and health & safety compliance matters to ensure full regulatory alignment. 14. Supported financial audits, BBBEE verification, ISO certification, and client audits, ensuring compliance and sustainable growth. 15. Assisted the accounting department in reviewing customer credit applications and maintaining client credit integrity. 16. Supported the sales department by processing orders based on specifications, preparing quotations, issuing invoices, and providing customer service.

1. Fully managed HR planning for all group branches, regularly reporting work progress and strategic adjustment recommendations to the CEO. 2. Developed and implemented HR policies, ensuring alignment with the company’s growth objectives. 3. Oversaw strict compliance with labour department regulations and government policies across branches, minimizing legal risks. 4. Designed and optimized employee compensation structures, enhancing the scientific rigor and competitiveness of the remuneration system. 5. Managed employee benefits and reward programs, improving satisfaction and retention rates. 6. Planned and implemented employee training and development programs, fostering talent growth and progression. 7. Prepared and executed the department’s annual budget, controlling costs while improving resource efficiency. 8. Supervised payroll for over 300 employees across 12 subsidiaries, ensuring accuracy and timeliness. 9. Led recruitment interviews, employee retention efforts, and exit interviews, optimizing talent selection and retention strategies. 10. Handled labour relations and dispute resolution, maintaining a harmonious and stable work environment. 11. Addressed issues identified during internal and external audits, ensuring full compliance. 12. Represented the Company in the CCMA/Bargaining Council cases, effectively safeguarding corporate interests. 13. Conducted disciplinary investigations, ensuring fair and impartial handling of employee conduct issues and observed disciplinary inquiries. 14. Guided new employees from onboarding to cultural integration, enhancing their sense of belonging and alignment with corporate values. 15. Coordinated the management of the fleet, maintenance, administrative, and property management, ensuring efficient operational support.

1. Fully managed the payroll system for over 300 employees across 13 subsidiaries of the Group, ensuring efficient and effective payroll operations. 2. Proficient in using the Sage Payroll System, accurately updated and maintained weekly and monthly payroll data. 3. Regularly generated payroll summary reports, conducted weekly and monthly data analysis, and provided insights to support decision-making. 4. Ensured strict compliance with payroll processes and adhered to company-designated payment dates. 5. Efficiently completed EMP201 monthly reconciliations and submissions, ensuring tax compliance and UIF legal compliance. 6. Prepared PAYE reconciliation materials and submitted EMP501 biannual and annual returns to SARS on time and issued IRP5. 7. Submitted quarterly reports to Stats SA, ensuring error-free data reporting. 8. Completed EEA2 and EEA4 Employment Equity reports for all companies annually. 9. Dealt with SARS on payroll-related queries and PAYE account maintenance, ensuring tax compliance. 10. Managed provident fund administration and inquiry services, enhancing employee benefits management. 11. Led the implementation of the employee incentive share scheme, fostering a long-term employee motivation mechanism. 12. Assisted the company in registration and compliance processes with entities such as SARS, UIF and Employment Equity. 13. Played a key role as a core member of the recruitment interview panel, participating in the evaluation and selection of critical talent. 14. Conducted onboarding training and integration management for new employees, improving their sense of belonging. 15. Acted as a core member of the Performance Appraisal Committee, driving the optimization of the performance management system. 16. Effectively resolved employee disputes, maintaining harmonious labour relations. 17. Developed and implemented solutions to address issues identified during audits, ensuring timely remediation. Promoted to HR Manager within 12 months.

Proficient in SAP Accounting System: 1. Fully managed import and export operations as well as accounts receivable and payable, ensuring financial data accuracy. 2. Reviewed and monitored supplier and customer accounts for import/export transactions, optimizing accounting processes and improving efficiency. 3. Strictly examined shipping and transport invoices to ensure accuracy and completeness, effectively mitigating financial risks. 4. Efficiently handled the Trial Balance for imports and exports in the SAP system, ensuring clear and traceable accounts. 5. Completed monthly account closure tasks on time, ensuring timely and standardized financial handling. 6. Regularly prepared detailed profit and loss reports, providing precise data to support company decision-making. 7. Controlled asset procurement, inventory, and disposal at Johannesburg headquarters, Durban office, and warehouse locations. 8. Accurately reconciled all company bank accounts, ensuring financial security. 9. Actively supervised and assisted colleagues in resolving account inquiries, enhancing team collaboration and efficiency. Promoted to Deputy Manager of the HR Department.

1. Managed appointment scheduling, optimizing processes to improve patient experience and clinic efficiency. 2. Performed bank statement reconciliation and bookkeeping, ensuring financial data accuracy and completeness. 3. Oversaw daily clinic operations, developed marketing strategies, and enhanced brand awareness and business development.

1. Managed payroll calculations and disbursements for 12 subsidiaries of the group in South Africa and one in Eswatini, ensuring accuracy and timeliness. 2. Submitted EMP201 reports monthly and ensured payments to SARS on time. 3. Conducted annual reconciliations and issued IRP5 documents accurately. 4. Submitted quarterly statistical reports to Stats SA, ensuring authenticity and validity. 5. Processed daily transactions of procurement and expenses for the group, adjusted accounts payable through the Pastel accounting system, managed bank transactions, and submitted VAT returns. 6. Backed up accounting data and provided financial analysis support.

1. Facilitated communication between IXP Metals & Minerals in South Africa and suppliers in China, ensuring smooth operations and timely responses. 2. Coordinated international calls, emails, and internet communications to bridge language barriers and facilitate business transactions.

1. Coordinated client orders and ensured accurate sample matching to respond to customer requests, maintaining an efficient and smooth order process. 2. Managed accounts receivable and payable, meticulously verifying every transaction to ensure clarity and accuracy in financial records. 3. Established detailed customer profiles and actively maintained good relationships, enhancing satisfaction and laying the groundwork for long-term cooperation.

1. Managed client orders, ensuring accurate and timely handling of customer requirements. 2. Oversaw administrative tasks and warehouse logistics, enhancing workflow efficiency and accuracy. 3. Handled accounts receivable and payable, ensuring clear and standardized financial data. 4. Built and maintained strong customer relationships, fostering stable business growth.

1. Assisted students with coursework and answered learning questions, effectively improving academic performance. 2. Organized and strictly supervised exams, ensuring fairness, orderliness, and a well-maintained testing environment. 3. Supported the statistics professor in completing teaching plans and related tasks, ensuring high-quality education and teaching effectiveness.