catherine reynolds

Taking incoming calls from customers, assisting with queries and resolving complaints.

* Working within a busy sales team, selling DVD products to retail outlets throughout the UK. * Building rapid rapport with existing clients, meeting individual targets of £60,000 and team targets of £400,000 on a four weekly basis. * Resolving order and delivery issues through liaison with sales, warehouse and distribution departments, through effective verbal and written communication

* Responsible for building a new technical desk within the Cambridgeshire area. * Following the full recruitment life cycle for multiple roles with a range of clients covering Manufacturing, Telecoms and Research & Development companies. * Attending client sites to observe the company culture and obtain additional details. Negotiating rates for both temporary and permanent staff as necessary. * Writing and placing all relevant advertising for roles within local newspapers, Internet job sites and window advertisements in the office. * Interviewing and sourcing candidates to meet job specifications. * Completing all necessary administration, including preparing CV’s, tender documentation and correspondence using Word, Excel, PowerPoint and Outlook.

* Based in Kettering and Wellingborough branches, recruiting commercial and industrial, temporary and permanent staff for local businesses. * Managing the full recruitment process for all roles, including obtaining and checking time sheets for a weekly payroll and amending the internal Excel spreadsheets as required for the accounts department

Managing the office for Rapha HQ, a dynamic cycling apparel, retail and community company near Kings Cross.

* Providing temporary administration support to a team of 10. * Assisting the Team Manager with the continued development of Excel spreadsheets, tracking * individual and team performance. * Completing and monitoring various projects to improve and implement new processes within the * department. * Reviewing Marketing information and providing analysis on usability of data.

* Working in a Not For Profit organization. Responsible for the implementation of Pricing changes * for the disabled car fleet of 500,000 + vehicles. * Assisting Pricing Analysts and Account Managers with the assessment and implementation of * quarterly price changes. * Using Excel and Access Reporting to produce daily, weekly, monthly and quarterly reports for the * CEO and Management team. * Liaising with Manufacturers via telephone and email, obtaining pricing information and change * requirements. * Verifying and inputting pricing and new vehicle information onto Excel spreadsheets and internal * database systems. * Providing Manufacturers with confirmed pricing information.

* Responsible for recruiting IT staff across various vertical markets (support, .NET etc), within London. * Managing the full recruitment process from the initial gaining of the role, negotiation of terms with clients and sourcing candidates through to interview, offer and aftercare. * Attending client sites and networking functions to gain additional information and build effective working relationships.

* Working within a medical assistance company. Providing emergency assistance and high levels of customer service to travellers worldwide. * Responsible for a variety of insurance policy responses underwritten by GE Capital, AIG and ORIC. * Promoted within 8 months from Case Coordinator to Senior Coordinator before taking on the provision of training to all current and new staff. I was additionally responsible for mentoring and supporting the two Team Leaders within the Medical Assistance department. * Managing the coordination of medical treatment and repatriation of customers from worldwide locations with appropriate medical support. * Liaising effectively with a multi disciplined team including case coordinators, travel operators, medical staff, complaints division and the management team. * Providing management reports, analysis of cases and responding to customer complaints in both written and verbal formats.

* Coordinating the Reception and Facilities functions at Belmond Head Office * Preparing, monitoring, controlling and forecasting the Annual Operating Budget for Facilities, including Hard & Soft services. * Reviewing, managing and negotiating supplier and contractor agreements. * Developing effective liaison and communication links with internal customers. * Ensuring compliance with all company policies and procedures, the Leasehold Agreement and with statutory obligations relating to Health & Safety. * Managing the full life-cycle of office refurbishment and relocation projects. * Liaising with the Building Management Company regarding the lease agreement, building fabric maintenance and the payment of invoices. * Completing Health & Safety checks, risk assessments and method statements. * Daily support to department PA’s. * Assisting with event management including company celebrations and external events for the company social club.