Catherine Pan

Director, Customer Service and demand planning @ Sensata Technologies

About

1. Proven experience to build up high performing team from 0 to 1 2. Good change management leadership in dynamic environment o support high growth market(China), yearly revenue increased from $20M to >$560M. 3. Hold strong result-driven and crisis management capability under multiple challenges(2009 global economic crisis, 2011 Japanese earthquake/Thailand Flood, 2017 Dupont crisis,2020 afterwards covid crisis) 4. Proficient in supply chain process, including S&OP, demand planning, order fulfillment, inventory planning process, etc... 5. Knowledgeable in Auto OEMs supply chain, including most OEMs (VW, GM,Tesla, BYD, Greatwall, Chang'an, Hyundai, Nissan, etc..) 5. Demonstrate good collaboration/communication with multi-functional departments in a matrix org 6. Proven experience for successful M&A business integration and global project management(including ERP integration)

Country

China

City

Changzhou-Wuxi-Suzhou Metropolitan Area

Industry

Electrical & Electronic Manufacturing

Skill

Management, Customer Satisfaction, Leadership, Cross-functional Team Leadership, Analysis, Customer Service Skills, Oracle, Automotive Supply Chain, Project Management, ERP system upgrade, M&A experience, Crisis Management, Logistics, Business Process Improvement

Experience

Director, Customer Service and demand planning

Sensata Technologies

2022-5 - Present · 4 yrs 5 mos

常州-无锡-苏州地区

Customer Service and Demand Planning Senior Manager, Auto Asia

Sensata Technologies

2021-8 - 2022-4 · 9 mos

Changzhou-Wuxi-Suzhou Metropolitan Area

1. Lead 0-18 months consensus forecasting by unit level for Auto Asia business(yearly $850M NR) 2. Manage to fulfill order delivery request for Asia automotive customers(located in China/Japan/Korea/India) and covering all global/local OEMs 3. Lead China SIOP process integration, from business to operations for balanced demand/supply and key metrics(Forecast accuracy, OTD, inventory, etc...)

Asia Auto/HVOR Customer Service Manager

Sensata Technologies

2019-4 - 2021-7 · 2 yrs 4 mos

Changzhou, Jiangsu, China

1. Lead Asia Customer Service team(up to 30 team members) located in China, Japan, Korea, India to serve Asia Auto/HVOR business(>$700M) and ensure best delivery cost and best customer experience(serving SGM, VW, PSA,Ford, BYD, Greatwall, Geely, etc...) in delivery. (OTD by CRD>95%, zero line down for key OEMs, expedited freight amount<0.02%NR) 2. Work with cross-functional team to provide order to cash solution(JIT mode, inventory, logistics/financial flow, etc...) to business team and strongly support China business growth from $20M to $400M 3. Build up team collaboration/can do mind-set and strong crisis management capability in dynamic environments 4. Demonstrate leadership through various global project management experiences(Oralce upgrade, MEMS product family delivery improvement project, global CS std work project, etc...)

Asia Customer Service Manager

Sensata Technologies

2014-11 - 2019-4 · 4 yrs 6 mos

Changzhou, Jiangsu, China

Customer Relations Manager

Sensata Technologies

2013-12 - 2014-11 · 1 yr

Changzhou, Jiangsu, China

Customer Service Supervisor

Sensata Technologies

2009-10 - 2013-12 · 4 yrs 3 mos

Changzhou

Lead CS team to manage customer order fulfillment and achieve on time delivery to achieve and exceed customer satisfaction. Support sales/marketing team to manage monthly/quarterly/yearly revenue.