Catharine Simonsen

Provide Real Estate Photography Services including: -Listing Photography -Matterport 3D Tours -Aerial Drone Photography (FAA Part 107 Certified) -Twilight Photography

• Supported senior level buyer with PO entry, sample management, and competitive analysis. • Managed the home décor transition into the Ecommerce Channel by attending all training sessions, collecting attributes and samples, and training vendors on all new processes. • Collaborated with Sourcing team on the product development life cycle and import orders. • Served as main contact for vendors with any PO revisions, shipping issues, or other inquiries. • Partnered with Planning and Allocation to track receipts and ensure the timeliness of all set orders. • Created package requests for collection items while adhering to packaging standards and guidelines.

• Analyzed weekly sales and attribute reports to assist in business recaps and hindsights. • Conducted competitive analysis research to track major trends in the marketplace. • Monitored Product Summary accuracy and executed any updates necessary. • Assisted in interpreting consumer trends and behaviors in order to make analytically sound recommendations for future assortments. • Collaborated cross-functionally to support marketing, planning, and production to ensure sample availability, SKU information, timelines, and other product updates. • Served as the main contact for tracking and organizing samples for historical analysis, meeting preparation, videos and photo shoots.

• Managed meeting preparations including presentations, reporting, and sample displays. • Tracked and inspected all incoming samples with an acute attention to detail. • Conducted sample hand off meetings to present new styles to the Ecommerce and visual teams. • Created style numbers and purchase orders for all new styles. • Collaborated with cross-functional teams to align on timelines, meetings, and any outstanding business.

• Assumed supervisory role, as needed, to deescalate customer calls and assist fellow customer service representatives with any issues that may arise. • Practiced full discretion and responsibility to ensure retention of customer confidence and loyalty. • Collaborated with stores and leadership to resolve customer issues using core business values. • Educated customers about the Rewards Program and the wide range of products on dsw.com.